kelly17104 I credited my giffgaff acount for you to take the payment but you took the payment from somewhere else. Please refind the £12 I credited my giffgaff account with please.
Hi kelly17104 >>>
It could of been due to a system error / glitch / fault on giffgaffs part of things or it might of been a mistake / accident of yours or maybe you selected something you didn’t want, if you want a refund back, please check out the below. >>
Make sure it did take a payment or payments you didn’t want to make:
If it did, read / carry out the below if you still want a refund, >>
If you have a queued up goodybag, head here https://giffgaff.com/profile/payment-details
Open Next Goodybag then click the button to cancel
The money will refund back to the credit / debit card
If its not queued up, >>>
If you want a refund back,contact a agent below and fully explain to them, if your purchase was done by a Credit or Debit Card / PayPal make sure you have your bank details stored so that they can refund it back to your bank,
Refund Processing Time:
• Credit/Debit Card Refunds: 3-5 days
• PayPal Refunds: Normally 5 days
Please Note: there's no guarantee that you will get the amount you want etc refunded but you can always try the giffgaff agents and see what they can sort out for you.
Contact a agent : ➜ https://www.giffgaff.com/support/ask just use that link and explain.
Agent Replies : ➜ https://support2.giffgaff.com/app/ask
Please be patient - Average response is about 4 hours but in rare cases may take up to 24 - If Agents are very busy to reply back to you.
giffgaff agents work 7 days a week from 8am - 11pm.
Other: Once the Agents Replies:
You will be emailed , also with a link to the reply when the agents have replied back to you.
Finally, see below.
PLEASE NOTE: Removing / Disabling will stop any Recurring goodybags or Auto Top ups.
Turn OFF auto top ups: https://giffgaff.com/profile/payment-details#autosettings
Turn OFF recurring goodybags https://giffgaff.com/profile/payment-details#goodybagsettings
REMOVE your credit / debit card details: https://giffgaff.com/profile/payment-details#creditcard
Stay Safe & Kindest Regards.