Sim activate

novapilates

Hello all,
I wrote my activation code and bought goody bag 2 days ago. Still my sim card doesnt work. I need my Phone, how can i resolve this problem

natty88

novapilates is phone unlocked or on the 02 network Have you tried a simply restart of phone again to kick start it often works Also check your local area for any network issues near you Here please

Services

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it's updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it's self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

If still don't work and phones unlocked or 02 network inquire with agents about it here please

Click nearest topic to activations use box provided given full name address the activation code of new sim the method of payment and how much plus the last 4digits of payment card used if you used one

contact agents
welcome to help and support Please use this link

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

sloz

novapilates
Hi. Have you switched your phone off and on?

can you see your mobile number and balance /goodybag here
Http://giffgaff.com/dashboard

Which phone do you have?
Is it showing signal bars and a connection symbol
(3G, 4G, H, E, gprs)

From your phone keypad dial
Star 100 star 7 hash
and press call
Do the same with *100#

What word or words do you see on the phone screen?

novapilates

sloz i show 'h' on the top corner. I tried codes and got not active respond

sloz

novapilates
Can you see your number, balance and goodybag here
Http://giffgaff.com/dashboard

If so....
Follow this advice and it'll resolve the problem

Did you receive more than 1 sim from giffgaff And perhaps mixed them up?
(activated the code from one sim but put the other Sim in your phone)

If that's a possibility, Try the other Sim/Sims in your phone
(switch your phone off before you remove and replace sims)

If you don't have any other Sims or those also show not active
complete these steps and it should fix the problem

(this can be completed between 4.30am and 9.30pm)
Switch your phone off and remove the sim and take note of the sim serial number on the back of the sim
Its 13 digits and printed in 3 rows starting 006 (ignore the 4Ggg4)

If you have an iPhone you don't need to remove the sim
Go to settings
General
About
Look at the number on ICCID
And Jot that down carefully on some paper,
Then double check it
there should be 19 digits

Put that 13 or 19 digit number in the box provided
And click the yellow activate your sim button

It'll take you to a sim replacement page
Headed "SIM replacement "

Scroll down to the bottom of the page
Click where it says...
"Yes I want to replace my SIM"

On the next page click
"yes I'm sure"

On the next page you'll be asked to input a verification code to complete the sim swap
(the code will arrive to your email)

Finally on the next page click
"yes I'm sure"

The sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)