2 payments taken

jaden37051

I have topped my phone up by £20 and i received a text and email stating that my transaction was successful but when I've looked at my bank it has also taken a extra £25 and I need that refunding please

clikasarus

jaden37051

Welcome to giffgaff and the community

•You will have to contact a agent as they deal with refunds if you feel if you have been overcharged try here ⬇️

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

•But please be patient as it could take upto 24 hours for them to reply which you can view here ⬇️

https://www.giffgaff.com/support/questions

Agents work from 8am until 11pm Monday to Friday and 8am to 10pm Saturday and Sunday

hope this has been helpful for you;

rosenzz

jaden37051

You will need to contact an Agent as only they can issue refunds to your account

pds01144

jaden37051 To confirm exactly why you were charged look here: https://www.giffgaff.com/orders/history

You may have put through a topup rather than purchasing a goodybag.
This can happen automatically if you have auto topup engaged and have no active goodybag while using data at PAYG rates (£50/gb).