PUK Code does not work

bizne97

I tried to unlock the phone from EE.. They have send me Unlock Code with all instruction but I cant get through the PUK pin screen.. Tried to put the EE one and it did not ask for one. Only when I put giffgaff sim the screen appears and asks for PUK code.. Tried the giffgaff sim in other phone and it works?

bizne97

bizne97 also I did put giffgaff PUK code and its not working...

djbonner07

bizne97 I tried to unlock the phone from EE.. They have send me Unlock Code with all instruction but I cant get through the PUK pin screen.. Tried to put the EE one and it did not ask for one. Only when I put giffgaff sim the screen appears and asks for PUK code.. Tried the giffgaff sim in other phone and it works?

Hi bizne97 >>>

Try the below first,

Try it using another internet browser such as Internet Explorer - , Microsoft Edge - Firefox or any other your not using/used, Chrome seems to be a problem, and also clean your internet cache and cookies then try it, theres a link below to help you out if needed with what advice to try >>>

As explained above, >>>

Thing To Try/Clear/Clean:

• Try another browser - Use the Full Site and not the giffgaff App. Try using Internet Explorer

• Try another device - PC or Laptop (ideal)

• Clear Cache.

• Clear browsing history.

Next,

How To Get My PUK Code?

Click Here - https://giffgaff.com/support/puk

Then -

Click on Give me my PUK

Next,

The PUK code is displayed on the confirmation page

And Then >

Enter the/this PUK code in your phone.

See if that sorts it.

Stay Safe & Kindest Regards...

bizne97

djbonner07 its still the same, i tried microsoft edge and its the sam PUK code as Ive seen on Chrome.. it still says "SIM network PIN Blocked Enter SIM Network PUK"

bizne97

bizne97 i still havent unlock the device with ee unlock code but i cant do it without putting SIM Network PUK code

annadeville

bizne97

Did you get the PUK from here https://www.giffgaff.com/support/puk

if you did, is it asking for a PUK1 or PUK2 code?

If the PUK isn't working, it may need the PUK2 code. Ask an agent for one here https://support2.giffgaff.com/app/ask/SIM-and-number/Getting-a-PUK-PUK2-code/

Agents would get back within 24 hours, check for their responses here https://www.giffgaff.com/support/questions

You'll need to enter the PUK after you put the giffgaff SIM card in your EE phone.

Try entering the Network Unlock code given by EE, when you put your giffgaff SIM in your phone to check.

bizne97

ive tried to put unlock code from ee first as well, and I just had a message from an agent ..they have send me a new puk code but it dosent work as well

bizne97

ok. i sorted out now. everything works now. thanks