dunni47 Hi there. Sorry to hear that the nursery is closing down 😢.
If you want to cancel the giffgaff account associated with the nursery SIM, please take a look at giffgaff’s How to cancel my account article for full instructions on what to do and how to turn off any recurring goodybags that you may have active on that account.
If a giffgaff SIM card isn't used for 6 months it will automatically be deactivated from the network.
Right to get your data deleted (optional): As per the General Data Protection Regulation (GDPR), you can request that the data giffgaff hold for you be deleted. Please raise an agent case to request data deletion.
Agent replies can be viewed within the messages section on your account dashboard. Please allow up to 24 hours for an agent to reply to your enquiry.
If there's credit on the nursery SIM/giffgaff account and it won't be used before requesting an account closure, it is possible to donate your credit balance to any charity that accepts SMS text donations, rather than letting the credit go to waste.
Need some inspiration on which charity to donate your credit balance to (if applicable)? No problem… Please take a look at this giffgaff thread created by giffgaff member rhort. The thread contains a list of charities (and associated text numbers) that would be happy to receive your text donation.