NO ONE IS HELPING

miguelina0330

I understand people are reading my previous post but they are asking me ridiculous questions that has nothing to do with my situation. Please note: I already had a giffgaff SIM. I changed it out for a new SIM and thus it changed my number.

I am not unable to use my phone. This is really frustrating because I needed to use it and now I can not. Now, this issues has caused me so much lost because I was without a phone. And this company does not seem to resolve my issue. I will not be recommending this to anyone.

annadeville

miguelina0330

Sorry about that, we'll try and offer the best help we can.

Can you confirm if you are using the new SIM card you activated, with the new number ?

And where is the OLD SIM card? Did you check if it's still working?

Is the new or the old SIM working in any other phone, can you check and confirm if possible?

karenyates

miguelina0330
Hiya
Do you see your number on your dashboard?(the new sim number)
https://giffgaff.com/dashboard

farnis

miguelina0330 they are asking me ridiculous questions that has nothing to do with my situation.

The members ask you these 'ridiculous questions' so they can get as much information as possible so as to help you get to the bottom of your problem. I think I will skip anything else to do with this post.

miguelina0330

I need to be able to make calls and I can't Please do not tell me to restart my phone or go into network to change .... those instructions have not worked. Do not tell me to press *100 hastag (whatever that is) that did not work either. What I need is someone from the company to look into this matter. And give me a day I lost back from my service because of this inconviene.

alantechner

miguelina0330

Hi there

If all suggestions have failed try raising a ticket with an agent here https://support2.giffgaff.com/app/ask

response times are usually 3-4 hours (0800 to 2200) but can take upto 24 hours

flaxvert

Please see the replies in your other thread here https://community.giffgaff.com/d/33127668-nothing-is-working

miguelina0330

Yes. But I can't make calls or my internet is not working

johnrooney80

Can you try these steps miguelina0330

( Dial ##002#
This cancels any inadvertent diverts )

1) Are you in uk or abroad?

2) Do you have a Goodybag or airtime visible here http://giffgaff.com/dashboard

if YES check for outtage here http://giffgaff.com/coverage-and-service

3) Try remove and wipe down the sim...may be dusty...

4) if nothing shows, consider a sim swap.

Are you near an iceland {50p}
tesco, bnm {£1} to pick up unactivated sim?

your sim may be faulty.

use http://j.mp/swapsim to switch balance and number to new SIM. 👍

ras1960

If you are new number the old number credit and goodbye will not be active. What does your home page show on credit.

ras1960

Sorry should clarify your my account main page. This shows active goodybag and credit.

p33t3r

I think you have activated a new sim with a new number. You need to obtain a fresh sim from giffgaff or a supermarket and do a sim swap. Go to the dashboard on your original account and then sim swap and follow the instructions Enter the ID of the new sim in the box and on the next page reject your old sim and now your number and account will be transferred to the new sim in about an hour on a working day. Your old account should now be active on that sim