GOODYBAG WONT WORK

anna1399

I’ve purchased a goodybag at around 6pm and it says it’s still ‘processing’ payments showing on my bank statement but I can’t make any phone calls, texts or use data because it’s not active, messaged an agent over 7 hours ago and nothing! What a poor service when I need to use my phone for work purposes.

macca28

anna1399 Hi 😀
check it out here: https://www.giffgaff.com/orders/history

What does it say ?

harrrrrry

anna1399

Is it working this morning?

Activations are usually complete within about 30 minutes, but can sometimes take 24 hours.

If you're still not able to use the phone, go to https://www.giffgaff.com/dashboard and see if a phone number is showing there, then post again so we can follow this up.

netfax

anna1399 Hi there. Sorry to hear that the goodybag you bought is still processing and not working. Have you tried switching your device off and back on again? Or... Logging out of your account, then log back in again? That might help your goodybag become active.

Failing that, you've done right in raising an agent case as they'll look into the issue for you. Agents are members of giffgaff staff who deal with account and payment issues.

You can view agent replies on your account dashboard, under the Messages section. That's right... Agents aim to reply to questions within 24 hours.

Thanks.

anna1399

I’ve got the same issue still no help left without any data or texts or phone calls

mosqu48

anna1399 so is there nothing to do?

alexmgg2

anna1399 I’ve got the same issue still no help left without any data or texts or phone calls

Contact an agent, and explain the problem, using the form here:

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Buying-a-goodybag-or-credit/form/

Agents can take up to 24 hours to reply, but are usually a lot quicker. You will find their reply in the Messages from agents section at the bottom of your Dashboard page, see here:

https://www.giffgaff.com/support/questions

Good luck!

ras1960

Have you tried a reset and signing in again. Payments normally go straight through unless there is a fault a query box or similar may have stayed open and is not showing.

p33t3r

Reboot the phone and see if it picks up. If not, go to your dashboard and see if it is in your purchase history and if it is click on it and then start my goodybag now