| Service | Status |
|---|
| Accessing your account via the giffgaff app | ✅Available |
| Accessing my giffgaff (via a browser) | ✅Available |
| Community access (via a browser) | ✅Available |
| All other giffgaff services | ✅Available |
Summary
We were seeing some Intermittent reports of members experience issues accessing their giffgaff account via the giffgaff app, We can now confirm that this issue has been fully resolved.
Most Recent Update – 11:11 - 15 June 2020
Good Morning giffgaffers,
We were seeing some Intermittent reports of members experience issues accessing their giffgaff account via the giffgaff app, We can now confirm that this issue has been fully resolved.
Members who were abroad who were unable to access their account from the giffgaff app will now have full access again.
Members accessing their account or the giffgaff community via a web browser will no longer need to complete the additional Captcha verification page when logging into their giffgaff account.
I’d like to personally thanks all members for your patience while we investigated & now successfully resolved this issue.
Regards.
Paul
Update History
Most Recent Update – 11:11 - 15 June 2020
Good Morning giffgaffers,
We were seeing some Intermittent reports of members experience issues accessing their giffgaff account via the giffgaff app, We can now confirm that this issue has been fully resolved.
Members who were abroad who were unable to access their account from the giffgaff app will now have full access again.
Members accessing their account or the giffgaff community via a web browser will no longer need to complete the additional Captcha verification page when logging into their giffgaff account.
I’d like to personally thanks all members for your patience while we we investigated & now successfully resolved this issue.
Regards.
Paul
Update – 11:03 - 3rd June 2020
Morning giffgaffers,
We are seeing Intermittent reports of members experience issues accessing their giffgaff account via the giffgaff app, we are actively investigating this issue and will update you on our progress as we know more.
In the meantime, members can access all of our amazing pages & community via their normal internet browser by popping on over here: https://www.giffgaff.com/auth/login to login. Members who are outside of the UK may see an additional Captcha verification page when logging into their giffgaff account via a browser. We can confirm that this is part of our sign in verification process.
We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate and resolve this issue as quickly as we can.
Paul
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