{Resolved} Intermittent issue - giffgaff app - 3rd June 2020

mrjeeves

paul_d_

Thanks for keeping us up-to-date.

I'm not having any issues at the moment, at least with the beta app.

amieb90

Brilliant

krzys12621

I have got same problem to log in using app, waiting for update ...

vv076477

can't login giffgaff app, web site login okay.

adibi79

Same here, cannot login to giffgaff app, website ok.

mauri86199

Justo to provide additional info in order to make the debug easier.
I'm having trouble with an Iphone 6s working with IOS 13.5.1 .
I already deleted and reinstalled the APP with no success.
Username and password are OK since I can login to http web site with no problem.
When I hit login after typing username and pwd the APP keeps replying: "Request failed: unacceptable content-type: text/html".
Tks & Rgds.

drahm31

yeah, can't access my account via the app at all. I uninstalled and reinstalled the app but it still doesn't work. Thanks for looking into it.

jlyona

I am still unable to log in using the app. Is this still a national issue?

harrrrrry

badger09
jlyona

I confirm that the old and new apps are not working at the moment.

But you can stil login at https://www.giffgaff.com/dashboard and from there you can do almost everything, other than to enable wifi extra.

badger09

Still can’t access account via app. Seems to be taking a long time to fix. Any news?

jem01

paul_d_

I can’t access the app. I’m on iOS. The error I get is “Request failed: unacceptable content-type: text/html”.

Also, I’m being asked for Captcha verification when accessing giffgaff from my home broadband in the UK.

jfc1951

jem01 Also, I’m being asked for Captcha verification when accessing giffgaff from my home broadband in the UK.

paul_d_

I had an issue using the app on two different devices earlier.

Now it's working.

But that is after, on both devices, having gone through the Captcha interface to access the website.

Is the Captcha, maybe, interfering with the app gaining access and once the device has been ok'd by Captcha the app gets through?

badger09

App now working again for me

dez_d

Most Recent Update – 14:13 - 9 June 2020

Good afternoon giffgaffers,

I'd like to personally thanks all members for your continued patience while we continue our efforts to look into why the app is failing for some of you.

What we are still seeing is intermittent reports from members that are unable to get the app to work. We are continuing to investigate this issue and will update you on our progress as we know more.

In the meantime members can access all of our amazing pages via your normal internet browser by popping on over here: https://www.giffgaff.com/auth/login to login. Members who are outside of the UK may see an additional Captcha verification page when logging into their giffgaff account via a browser. We can confirm that this is part of our sign in verification process.

We apologise for any inconvenience this may cause and thank members for their patience whilst we investigate and resolve this issue as quickly as we can.

Dez

krzys12621

Confirmed - App back to life - Thanks

krzys12621

krzys12621 I was happy with new app for two days, from yesterday app again
not working

maggie23maggie

Hi I'm having same problem app not working

sally2000

paul_d_
Hi there,

paul_d_

Most Recent Update – 11:11 - 15 June 2020

Good Morning giffgaffers,

We were seeing some Intermittent reports of members experience issues accessing their giffgaff account via the giffgaff app, We can now confirm that this issue has been fully resolved.

Members who were abroad who were unable to access their account from the giffgaff app will now have full access again.

Members accessing their account or the giffgaff community via a web browser will no longer need to complete the additional Captcha verification page when logging into their giffgaff account.

I’d like to personally thanks all members for your patience while we investigated & now successfully resolved this issue.

Regards.
Paul