I’m Will, the Product Owner for the mobile app team and I wanted to give you all an update on what’s happening with our mobile app.
I’m really excited to tell you that we’re now able to commence the roll-out of the latest app to both android and iOS users. Over the course of the next few weeks, you’ll be able to update your app on your phone to the latest version through Google Play Store and Apple App Store. Don’t worry if you don’t get the update straight away, it’s being phased so that everyone will receive the update by the end of June.
It’s been an amazing journey over the last 6-12 months for all of us here, who have been learning new technologies to give you an app you can use every day. To recap what is included in the new app, I’ve listed the features below.
- Biometric log on
- Log in to multiple accounts and switch between them
- Check your current goodybag usage and allowances
- Buy a goodybag
- Buy credit
- Turn recurring goodybag on and off
- Turn auto top up on and off
- Manage payment methods
- Enable WiFi Extra
- Order another sim
- Visit community
- Visit help hub
- Send feedback from within the app
I’d like to thank everyone that’s contributed so far by providing feedback directly within the app and also via various community posts. A special thanks goes to our “giffgaff beta” app testers (we’ve now retired the giffgaff beta app so we can commence our roll-out - but we’re keeping open early access beta for access to new features). We have taken your feedback on board and ensured that the app is as good as it can be for launch. We will continue to monitor the performance and make improvements over the coming weeks and months, so please keep telling us what you like and dislike about the new app using the feedback button so that we can make sure that we provide you with the best experience possible to manage your giffgaff account and service.
Different product teams are working on different features so you can still keep track of what we’re working on for the App with our Trello board.
If you want to try out some of our products and new features first, keep your eyes peeled for opportunities in the Contribute board.