giffgaff's new app is rolling out

jsmith2009

thewillthomas
Thanks for the information.
Cheers 👍👍

oakhelm

Sorry this isn’t reallly about the app appearance or functionality unless it explains why I have no service for phone calls just now despite being anole to go online on my phone and being in good standing Goodybag wise. Frustrating not to be able to get a response to 443 to pick up a couple of messages.

4128334

shabazmoqsud
I could not agree more my IPad is totally useless for using giffgaff.
Until a, complete total revamp of it could the old app not be reinstated on Play Store and App Store.
This would at least solve my problem aand probably a lot of other members also.

stevebaillie

thewillthomas 😎🙏

riikka_gg

@digit2, @janhsmn, @clikasarus, @amejoy
…and everyone else interested in Payback.

The More section of the app now has a link to Payback. It’s already live on Android and should be soon on iOS. It’s a bit of a first aid solution for now, but should give a little more convenience than opening the browser, typing the url, logging in to your account etc.

sloz

thewillthomas
riikka_gg
Hi, I’ve clicked “more” and don’t see the payback link

mrjeeves

riikka_gg Yep, Payback is there! 🎉 (also thank you for getting the “add credit” button fixed!)

sloz Are you in the beta? Play Store usually does staged rollouts. (I’m on version 8.10.31-v39)

mrjeeves

sloz The confusion arises because there’s 3 versions
the beta app (white icon but now discontinued)
The main app (with with beta testing)
And the main app (without being a beta tester)

Yep! You make a great point…

riikka_gg is there any chance the old giffgaff beta app could be updated with a message to tell people to download the new version, and maybe hide the app from the public? I’ve seen a few H&S queries about the giffgaff beta app “not being updated” when it turns out people are accidentally using the white iconed beta app.

amejoy

riikka_gg Thank you for keeping me ‘in the loop’.

clikasarus

riikka_gg
that’s great thanks 👍🏻

shabazmoqsud

sloz am i missing something i dont see start a new goodybag button or payback option under more

sloz

mrjeeves
No I’m on the main app, is the payback where is the payback button located? Could you post a screenshot?

yesterday you did say that you could see the free giffgaff to giffgaff allowances expiry date on the app page
I couldn’t see that either
Perhaps it’s only certain phone models that are able to view the information

sloz

mrjeeves
Ah, I’ve realised the difference, I removed myself from the beta tester
I’ve just joined again and updated
Snd csn now see the free giffgaff to giffgaff expiry date and the payback button

The confusion arises because there’s 3 versions
the beta app (white icon but now discontinued)
The main app (with with beta testing)
And the main app (without being a beta tester)

shabazmoqsud

sloz so that means the main app has not been fully rolled out yet
this is confusing

sloz

mrjeeves
Its the confusion and difference between the main app,
There’s two versions
But the posts here aren’t making it clear that the new options are only available if you’re a beta tester

shabazmoqsud

sloz yeah i thought the features had been updated in the main app especially since my app auto updated

disappointed how the roll out is being handled by giffgaff very confusing

sloz

shabazmoqsud
So you're not a beta tester for the avdroid app?

shabazmoqsud

sloz i was then i left and stuck to public app but since the public app updated ive joined again

now i can see all the changes

sloz

@thewillthomas
@riikka_gg
another observation, which I noticed a few weeks ago
Is when you try to buy a goodybag to queue after the 10pm cut off time,
It still gives the vague error message that doesn't explain the problem

You see

There was a long standing similar error message with the previous version [

Any possibility of a more appropriate message /warning ?

riikka_gg

sloz

Hi there, this issue has been fixed at the end of May.

When you try to access the goodybag purchase page or recur settings page during the lockout period, you’ll get a message telling you to try again after midnight. There’s also a lengthier explanation available. (The screenshot is a mockup, not the real thing)

ma2013

Ok, so I've updated to the new app (Android), I liked everything except that the remaining free giffgaff to giffgaff wasn't shown (for those who use PAYG, rather than Goodybags).... I have feedback via the app... Next day, an update and I can see the free giffgaff to giffgaff info! Wow! Nice work giffgaff! Also, love that I can see multiple accounts! 😁📱😊

4128334

When the new app installed automatically on my iPad it was impossible to use.
Just opened this evening and it appears it is a completely different app.
All the problems I had have been resolved.
Only thing I cannot find an option to top up Airtime Credir or Vucher.
Is this a glitch and will be added,or it somewhere else.

sloz

4128334
Hi do you see the yellow add credit button?
If you click that,

On the next page where it say choose payment method (or saved debit card /PayPal of you have those saved)
Click the arrow and you’ll see the option to use a voucher