thunderdragon That Community access has been made free without some of us having been made aware of it
I joined the network at the end of September 2014 and giffgaff.com was always free to access; the Community was always mixed: giffgaff content free! anything hosted externally was either ‘not supported’ (so limited functionality) or chargeable (if you had data). My phones never had ‘the internet’ like a normal Smartphone (feature phones) although my Motorola RAZR and Blackberry Curve pretended to have limited access to some websites like BBC news, and Microsoft Messenger. My home Livebox WiFi had limited slots for wireless and Ethernet connection, and we had printer, second phone, three laptops and two Blackberry phones, so no free slot for my iPad. I was using free WiFi outside home until I got my giffgaff SIM.
It has always been frustrating to have to pay for calls/texts not required or usable in a ‘data-only’ device, while needing to pay for unwanted data for my ‘feature phones’ which did not use data. However, I believe giffgaff have gone the right way by making Goodybags totally data dependant for price.
I actually agree with the unlimited UK calls/SMS for all Goodybags which has been in effect since 26 February 2020, since it eliminated one variable from the equation for deciding which Goodybag to purchase. A £6 Goodybag covers any texts/calls in the feature phone (or PAYG when most calls are going to be giffgaff-to-giffgaff). I have 2 feature phones and at least one is generally on PAYG at any one time.
I bought a Windows Phone (Lumia 640) refurbished from giffgaff a year ago, and currently have a £20 Goodybag in it (it gives 81GB including the 1GB buffer) which supports sharing Internet with up to 8 devices. Currently, that is all the Internet access my husband and I have (besides his iPhone, bought refurbished from giffgaff, on a £10 Goodybag).
My iPad doesn’t support a HotSpot over WiFi, but I did manage to tether my laptop to the cellular Internet over Bluetooth at the beginning of Lockdown.
It is actually easier to use the Community without credit or Goodybag since we have been using the Flarum platform rather than Lithium, as the way the platform utilises outside sources seems to be more intuitive, and giffgaff have more control on the way features are used!
I hope you are not offended by my direct contradiction to your claims; obviously, as a pensioner, I am very ‘precious’ about my financial state, but I have never had problem accessing help on the Community (just having to wait minutes for pages to load, on occasion). I even participated in an experiment sans credit, sans Goodybag, sans WiFi to access agent pages a couple of months ago. It still worked.
I am sorry you didn’t realise you could have used the Community. Emojis don’t work or some user-uploaded content, but basic functionality has always been there.
The worst time was after the ‘mobile-responsive’ platform Lithium forced on us without adequate testing, when everything stopped working properly with or without credit for a time, including being logged in and out without warning multiple times within a session. So grateful for our Flarum platform being so forgiving!
As a side issue, my notification emails always say that ‘you will not receive another notification until you visit the thread’ … and for some reason, Outlook keeps filtering my giffgaff notifications into Junk … makes it easy to find them!🤣🤣 just go directly to Junk, do not pass ‘GO!’ Do not collect £200! 🤡