giffgaff app

chris27106

I have just updated to the new app, and it works great once I managed to log in, which was a struggle due to some accessibility related issues which I have sent feedback off forum about. To clarify and for VoiceOver users on iOs/iPadOs, try a single finger double tap to log in. It should not work and simply does nothing; this happens to me anyway. You therefore have to log in with VoiceOver off and a bit of guess work in where to tap to log in. Before logging in, you have to accept the terms and conditions. All works, except the tick box is not spoken; it is simply silent. Single finger double tap anyway, and you should be able to proceed from there. All of this is not normal behaviour though. Anyway that’s my feedback on the new giffgaff app so far.

pmaine

chris27106 thanks for the info

peterhall0012

chris27106 thanks 😀 for sharing

tonic98

chris27106 thanks for the share.

sjd75

chris27106 thanks

georgecooksey24

chris27106 thanks for that information very helpful

jcoxy46

chris27106
I have used the giffgaff app previously, but I find it much easier to just bookmark the web page.

car1francis

When is the new app available I don’t see it in the Google app store.

natty88

car1francis are you looking for the new beta giffgaff app try search

Here is the official announcement with links to download from Apple and play store

https://community.giffgaff.com/d/33131634-giffgaff-s-new-app-is-rolling-out

scrupps

I am now using the new giffgaff app also. All looks good - but can’t see payback amounts anywhere. I hope this gets added in.

traelkom

Yes, I did have issues myself.
I am sorry to say , but this is going backwards.
The community links never work from the app.
useful features like usage,
roaming settings etc as mentioned before would be useful.

michaelmuller

Cheers Chris, thanks for the info.

chris27106

thanks for the shout outs. I have updated to the latest version, 8.10, and the problem remains. They did however fix some incorrect labelling so we know where to go to activate our sims for example. So I appreciate they are trying. Don’t worry; I have already sent them feedback using the “report a bug” feature.

riikka_gg

chris27106
Hey there, it's Riikka from giffgaff. Just wanted to let you know that we've read the feedback you sent and the issue has been added to our list of things to solve. Thanks for sharing!

We're getting loads of feedback around the app at the moment, and while we do read and record all of it, we're unfortunately unable to respond or react immediately to every single one. We're working hard to prioritise things correctly and fix things as soon as we can.

Thank you very much for your patience, and keep the feedback coming. It's motivating to know that real people out there are waiting for things to be improved.