App update

kath72

Hmmm

not So keen on this app update

on iPhone se and much less info available on the home screen (without scrolling) and I could add credit direct from there but don’t see a way to queue the next goodybag like on the previous version … in fact I can’t find how to do that in the menu easily either

then instead of a quick link button at the bottom to the community I’ve gotta open a menu and select it 🙄

ah well … teach me to download updated

yvonnearmstrong

kath72

Hi Kath and I’ve noticed a few people who have updated the app wished they hadn’t🙁🙁

shabazmoqsud

kath72 hi kath i found that as well to buy or queue a goodybag on the new app u have to swipe right and u can buy or queue a goodybag.

to be honest with the new app giffgaff have gone several steps backwards usability is not good as the current app.

ive said this before giffgaff should have used current app as a starting point and built the new app from there instead they built the new app from scratch. disappointed with the new app its not truely usable till alot of updates get done in terms of the placement of features like
who in there right mind though that the most important feature of the community should be hidden under the more link sheer stupidity
the community link should be bigger and more visable and should have its own page screen like current app, or all important links should be moved from more and should be like a contents page that should appear right after the giffgaff splash screen in the app.

i mean did the app team not think about usability very poor from giffgaff.

its gonna take several updates before the app is user friendly. am not talking about existing members we will get used to it but the new app from.the point of view of new members is a nightmare to navigate.

shabazmoqsud

kath72 im not happy the app auto updated oh well looks like i will be deleting the app now.

stephenpperry

kath72 feel the same way

traelkom

kath72 they are working on it, guys.
also, there is a new button called feedback, please use it, as it is the quickest way to reach the right people.
🙂

georgecooksey24

kath72 the new update is AWFUL

sofia_ousta

kath72 I agree, it was so much easier before the update

scrupps

I was using it in beta in preference to the old app. I believe it’s more stable and allows me to look at more than one sim without logging out. So far it seems to do everything that is needed - the only thing missing for me is the ability to see how much payback has been earned. I’m sure it will get updates and be better in time. I believe the old app was built on old technology and it wasn’t possible to take it much further. The new app is newer technology and has the ability to be updated and improved over time.

kath72

scrupps I’m sure it will get updates and be better in time.

And that is exactly the problem .. it’s been in beta for ages and yet still launched without all the features needed

quite frankly it’s missing the fundamentals … I should open the app and touch to log in

from the landing page I should be able to buy a new goodybag or top up without scrolling (right for goodness sake … that’s completely unintuitive … or I’m old). I should also be able to access the community with one touch from here

these are the basics, they’ve got it wrong. And while they are at it they have not removed excess white space or made it easier to see more threads on community pages

and by the way the tips and guides sub tags are hidden

just the usual typical throw things out there, force us to use things which are not finished properly … but I’ve lived through 2 similar times on giffgaff so why should we expect it to be different this time?

kath72

Why do I have to choose how to log in EVERY time 🙄
Another unneeded touch of the screen

riikka_gg

kath72
Hi there! It’s Riikka from giffgaff.

This is not how the fingerprint login should work. Just like you said, the Touch ID dialog should pop up automatically when you return to the app, without you having to tap the button first.

And this is how it works for most users, but we’ve received at least one similar feedback recently, and we haven’t been able to make the problem appear on any of our test devices.

So could you help me out a bit? Could you please tell me

Are you still getting this problem?
If yes, what app version are you using? (You can find it in the More section of the app, at the very bottom of the screen)
What phone are you using and what software version are you on? (You can find this in your iPhone’s settings under General > About > Software Version)

This could be very helpful for our developers as they try to investigate what the issue might be. (A direct message is perfectly fine as well!)

Thanks a lot,
Riikka

z201205

kath72 And while they are at it they have not removed excess white space or made it easier to see more threads on community pages

Form over function again. See also https://community.giffgaff.com/d/33123575-screen-real-estate-use

anth006

Thanks for your post kath72 I deleted the old app some time ago and have been managing very well without it. I have been wondering whether I should install the new app but I think I'll wait.

kath72

anth006
wish I’d not updated 🙄

4128334

kath72
Hi,
I feel exactly the same my IPad did a automatic reinstall of the new app and I have numerous problems which make it impossible to use.
Luckily my phone has old app so at least I can still use giffgaff,
If this was not the case I would have been completely out of touch with giffgaff
I ssem to rember that this happened when the last new app was released.
Would it not be possible to turn the new app off and reinstall the old one on Play Store and App Store.
This way members who have downloaded the new app could uninstall it and install the old app.
This would allow the glitches could be fixed and the new app vigorous tested and rolled out once certain it 100% OK.

jackjohnjoseph

Just got the update and it’s looking good on my Samsung Galaxy s9+ Easy to navigate and I’ve been able to find everything I’ve looked for. Well done and thank you 💫

themzbiker

jackjohnjoseph Just got the update and it’s looking good on my Samsung Galaxy s9+ Easy to navigate and I’ve been able to find everything I’ve looked for. Well done and thank you

i agree 💯 I’ve just done the update in the play store on android
The new app works brilliant on my Sony Xperia very happy 😊
Well done giffgaff great work 👍

scrupps

I don’t get what the problem is with the new app. It works fine on my old iPhone 6. I log in with Touch ID in exactly the same way as with the old app and I can see my goodybag and credit balance fine. I can switch my goodybag and add credit. And can access the community. I suggest folk stick with it for a few days and am sure you will get used to the minor differences to the old app.

kath72

riikka_gg
thanks for responding 😊

there was some sort of app update this morning and the touch log in is is now working properly

thank you

riikka_gg

kath72 That’s great to hear, thanks for getting back to me!

andy69

@riikka_gg
One thing I think should be thought about is that my phone number is displayed on the home screen of the app. That makes it difficult to get a screenshot for sharing when trying to describe issues. Could that be obscured instead? Eg display last 3 digits as **321. It could then be displayed in full by tapping it or swiping it or displayed in “my profile and settings” when that becomes available.

mrjeeves

andy69

I agree. Something like…

07xxxxxx126
^{tap to reveal}

shabazmoqsud

mrjeeves and @kath72 all the things i worried about are cropping up

members dont know u have to swipe to queu goodybags and cant see payback or change settings

@riikka_gg im really sorry to say this but the app team have made some really silly not user friendly design decisions features should be easy to find not difficult or hidden

i have replied via the feedback button on the app

the app team need to think from the prospective of new members not existing members

existing members can figure things out
new nembers it will be difficult to navigate

i know if i was a new members i would as far as to say i would leave as a member

i can see many posts will problems with the app

mrjeeves

shabazmoqsud members dont know u have to swipe to queu goodybags and cant see payback or change settings

I think the swipe is fairly clear, as you can see there’s another panel off the side of the screen.

Payback is available in the new update that’s being rolled out (or in the beta version), along with the giffgaff-to-gg calls expiry date.

shabazmoqsud

andy69 is that not what it was like with the old app before it was updated i cant remember and cant even post screenshots to show the difference between old and new.