[RESOLVED]2G, 3G and 4G Nationwide Data issues - 23 June 2020

dez_d

Service	Status
2G, 3G and 4G Nationwide Data issues	✅Available
Community access	✅Available

Summary

Earlier on, we were made aware of an issue that was affecting our members 2G, 3G and 4G data experience. I'm glad to let you all know that this is now resolved.

Most Recent Update – 10:05 26 June 2020

Good morning everyone
Thank you for baring with us while we checked on this. Our teams have come back to us to let us know that this issue is now resolved.

If you do feel that this is still affecting you then can you first:

Check for the latest coverage and follow the instructions over here - https://www.giffgaff.com/coverage-and-service
If your area isn't affected but you have no data service then start an agent case on this direct link - https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/
All messages from our agents can be viewed here - https://www.giffgaff.com/support/questions

Dez

Update History

Most Recent Update – 10:05 26 June 2020

Good morning everyone
Thank you for baring with us while we checked on this. Our teams have come back to us to let us know that this issue is now resolved.

If you do feel that this is still affecting you then can you first:

Check for the latest coverage and follow the instructions over here - https://www.giffgaff.com/coverage-and-service
If your area isn't affected but you have no data service then start an agent case on this direct link - https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/
All messages from our agents can be viewed here - https://www.giffgaff.com/support/questions

Dez

Most Recent Update – 18:09 24 June 2020

Good evening everyone
I'm still trying to get an update for you guys and I'm really sorry that it has taken longer than expected.

For any of our members that are still affected by this, can you:

Most Recent Update – 12:45 23 June 2020

Hi folks,

Earlier on, we were made aware of an issue that was affecting our members 2G, 3G and 4G data experience.

All of the teams involved worked extremely hard and I'm glad to let you know that this issue has now been resolved. Our technical teams will continue to monitor this and keep a close eye on things.

Thank you all for your continued patience and our sincerest apologies to any of our members that have been affected by this.
Dez

Most Recent Update – 11:57 23 June 2020

Hi folks,

We have been made aware of an issue that is affecting some of our members 2G, 3G and 4G data connections nationwide. The teams are still working hard to find the cause of this issue and hope to resolve this as quickly as possible.

Early indications are showing that some of our members data connections are starting to reconnect again.

We hope to have a further update soon. When we know more we will update you all here.

Thank you all for your continued patience and our sincerest apologies while we try to sort this problem out.
Dez

Most Recent Update – 07:30 23 June 2020

Hi folks,

We have been made aware of an issue that is affecting some of our members 2G, 3G and 4G data nationwide.

The teams are working hard to find the core issue and hope to sort this out as quickly as possible.

As we know more we will update here. Thank you all for your patience while we try to sort the problem out.
Dez

yangk63

dez_d thanks for the update.

woodyuk

dez_d because this issue is affecting all of the O2 spectrum 2,3 &4G it’s also affecting calls and texts,not just data.There are plenty of reports similar to these around:-

johngould

dez_d
Thank you for that.

a_ganoo

dez_d Sorry to say this, but my phone is still not picking up either a phone or 4g service in East Anglia.

r555grg

dez_d my internet still not working all though works on wifi still have data as u have checked

chrisfoley1983

dez_d still not working in Scotland

bethh31925

dez_d mines still not working

whewe29

dez_d Thanks for the update

ldgal12

dez_d
Hi, my 4g (or any other!) hasn’t been working yesterday (23/06) or today

byre

dez_d hey still having Ng issues no signal from local mast all week.😫😫😫😫

jenni44777

dez_d b

justeena1

dez_d wow great and thanks

thom_horne

Thanks for making us aware, I was wondering why my connection was being so patchy and slow today.

sheep83

Thanks for the update, my phone is fine but my hotspot is refusing to connect.

afzaal1sc

sheep83

muham72031 try again later

harrrrrry

a_ganoo

Restarting the phone may fix it.

If it doesn’t, then it would help to give the first half of your postcode and one more digit (ie, if your postcode is BN1 2xx then we need BN1 2 to do a local check. Don’t give the full postcode, for privacy.

harrrrrry

r555grg

Restarting the phone may fix it.

If it doesn’t, then it would help to give the first half of your postcode and one more digit (ie, if your postcode is BN1 2xx then we need BN1 2 to do a local check. Don’t give the full postcode, for privacy.

nikolia_uk

harrrrrry I have done all the above, still nothing.

dez_d

Most Recent Update – 12:45 23 June 2020

Hi folks,

Earlier on, we were made aware of an issue that was affecting our members 2G, 3G and 4G data experience.

All of the teams involved worked extremely hard and I’m glad to let you know that this issue has now been resolved. Our technical teams will continue to monitor this and keep a close eye on things.

Thank you all for your continued patience and our sincerest apologies to any of our members that have been affected by this.
Dez

unkown17

dez_d mine isn’t still working ? So they done a brilliant job

benja78281

Hey im in inverness and my data is saying i have 4G but its definitely not working (iv3 5)

rosbe69

benja78281
same here been since lunchtime so annoying got loads to do I’m in Arbroath

chrisfoley1983

I am Lanarkshire and no data

chrisfoley1983

ML9

dez_d

Most Recent Update – 10:05 26 June 2020

Good morning everyone
Thank you for baring with us while we checked on this. Our teams have come back to us to let us know that this issue is now resolved.

If you do feel that this is still affecting you then can you first:

Check for the latest coverage and follow the instructions over here - https://www.giffgaff.com/coverage-and-service
If your area isn’t affected but you have no data service then start an agent case on this direct link - https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Data-is-not-working/form/
All messages from our agents can be viewed here - https://www.giffgaff.com/support/questions

Dez