New app prevents access to account from chrome

andy69

giffgaff app was updated and I'm able to use it to view my account.
However, when I now visit my account using Chrome, I am presented by this screen:

As you can see, I can't view my goodybag details.

andy69

andy69 as you can see there’s no navigation links to view my account details.

mrjeeves

andy69

I reported this to both the agents and the feedback section on the app! Please can someone fix this!

It happens because ?android-app=1 or ?iphone-app=1 is added to every URL you access via the app and it remains there for a while.

That parameter force hides the header when detected in the React source.

E.g. https://giffgaff.com/dashboard?android-app=1

You’ll see no header.

andy69 temporary fix. Click the link below: https://giffgaff.com/dashboard?android-app=0&iphone-app=0

willi12603

andy69 I get the app know problem on it

shabazmoqsud

andy69 i noticed that as well

very silly.

persco

andy69 how about any other browser?

Logout completely here https://giffgaff.com/auth/logout then clear your cache and cookies and Try again to see if it logs you in properly

*link corrected

harrrrrry

mrjeeves

It looks like ?android-app=0 toggles it back on again. And a URL without either option displays whatever option was last chosen.

That’s a bit of an obscure thing to do. Surely the default should be to revert to the “standard” (ie non-app) behaviour. Either that, or accessing the dashboard from anywhere outside the app should be preceded by a call that resets the state to the equivalent of ?android-app=0

andy69

mrjeeves that displayed my dashboard. Thanks. However, if I start with a new tab after that, the problem persists. Oh well.

mrjeeves

harrrrrry It looks like ?android-app=0 toggles it back on again.

Yep, which is why I included the workaround at the end of the post, also with the same for iPhones as they use a different query parameter, probably for analytics (even tho a user agent check could do the same, which is automated via Google Analytics which I know for a fact giffgaff use).

harrrrrry Either that, or accessing the dashboard from anywhere outside the app should be preceded by a call that resets the state to the equivalent of ?android-app=0

The issue with that is that it's presumably intended to hide the banner if you navigate around the site via the app (which is almost impossible anyway without the navbar...).

dez_d

Hi @andy69
Thanks for coming in and highlighting this to us. I’ll flag it to the team involved with the app and let them know.

Thank you also to @mrjeeves with a possible work around.

dtuxcomp

I’ve just had the update to the app on my Android phone too, think it came in yesterday, and there’s no access to anything other that the current / queued goodybags, airtime balance and log out options. All the rest is currently missing.