Messages keep failing

rs4fo09

Thanks, but still no luck, has to be something there end with the server, this getting long, only putting up with it cause never had a problem before.
But it cant carry on.

sloz

rs4fo09
Which connection symbol
(3G, 4G, H, E, gprs)
Do you see next to the signal bars?

And message center number is correct?

rs4fo09

sloz never changed the message centre number

rs4fo09

sloz

rs4fo09
We asked you to change to 3G
Did you try that but then change back?

But you’ve checked it, and it’s definitely correct?

rs4fo09

Everything I’ve tried isn’t working

sloz

rs4fo09
You’re not answering specific questions
Did you switch to 3G then changed back?

Have you checked the message center number and is it correct
(don’t forget the + sign at the front)

rs4fo09

I’ve done the 3g thing, message centre number

sloz

rs4fo09
So you now see a 3G symbol next to the signal bars?
If not, change to 3G /2G auto or 3G only
Just for now

And you’ve checked that the sms center number is correct?
Confirm by saying “yes”
That has been done

Install this app
https://play.google.com/store/apps/details?id=com.google.android.apps.messaging
Abd open it
. Click to use as your default messaging client

Try and send a few texts,
If they send,
Go back to your default messaging client and click to use as your default messaging client again
Abd try some texts

rs4fo09

I dont no where to look for the service number

sloz

rs4fo09
I posted the steps this afternoon

Messages
Menu button
(3 vertical dots in the top right corner)
More settings
Text messages
Message center

The number should be
+447802002606
.
.

Incidentally, do you now see a 3G symbol next to the signal bars?

rs4fo09

Yes, I’ve tried it all now, and still not sending so frustrating.
I’m so sorry, I do appreciate all the help, really dont no why there not going through

sloz

rs4fo09
So the texts don’t send on the Google messaging app either?

Do you have another unactivated giffgaff sim card?
If not, would you be able to o cup one from a local store tommorrow?

rs4fo09

No 3g symbol, just H and H+

rs4fo09

Yes I do

rs4fo09

rs4fo09 new one came through the other day

sloz

rs4fo09
Perform a sim swap tommorrow morning

a sim swap will enable you to retain all account details (number, balance, goodybag)
Only the sim will change

Before you perform the sim swap back up your contacts if they're saved to the sim

Log into your my giffgaff page
Http://giffgaff.com/dashboard
Check you're in the correct account
(important if you have several accounts or manage accounts for others)

Then click here
Http://giffgaff.com/activate

Input the 6 digit activation code from the new sim in the box provided and
click the yellow activate your sim button

On the next page headed "SIM replacement "
click the yellow button
"yes I want to replace my sim"

On the next page headed "SIM replace"
click the yellow button
"yes I'm sure"

On the next page you'll be asked to input a verification code to complete the sim swap
(the code will be sent to the email registered on your giffgaff account)

Input that code and click verify

Finally on the next page click
"yes I'm sure"

Your new sim will usually start working within 30 minutes
(switch your phone off and on every 10 minutes or so)

rs4fo09

Thank you, I’ll try

sheppola

rs4fo09 just tried to message again, and still failing to send

Try Phone Settings > Apps > Messaging > Storage and clear Data And Cache.

Then a soft reset which emulates taking the battery out and can clear clogged Ram and apps as per this link,

https://www.verizon.com/support/knowledge-base-226934/

If still no good try a different SMS app. This is the one I use,

https://play.google.com/store/apps/details?id=com.moez.QKSMS&hl=en_GB

HTH 🙂