Cannot receive or send any text messages

preethikarahim

I’m unable to receive or send any text messages. Do you know why?

grayme45

preethikarahim Is it just texts, or calls too? You could try rebooting the phone. Is it a particular number you are trying to text? International/premium numbers aren’t included in goodybags so you will need credit. Remember too that some UK looking numbers are actually Isle of Man or channel islands, which also aren’t included.

persco

preethikarahim I’m unable to receive or send any text messages. Do you know why?

Hi @grayme45 First dial 43430 option 2 to make sure you have a live goodybag.

Then try manual roam. See link below for how to

https://community.giffgaff.com/t5/Using-giffgaff/Force-the-change-of-SMS-settings/ta-p/4871794

If that doesn’t work, turn your phone off, remove your sim altogether and wait a couple of seconds and put back in and switch it on again to see if it fixes it.

If you’re new to giffgaff or have just changed your phone, you might have a problem with your settings so ensure that the message centre is correctly set to +447802002606. Normally this is set automatically.

To reset this from an iPhone, simply dial **50057672+447802002606# from other phones this will need to be done manually.

If above doesn’t work, see link below for more

http://community.giffgaff.com/t5/Using-giffgaff/I-have-a-goodybag-why-can-t-I-send-a-text/ta-p/7435896

Last option is asking an agent to check your sim out for you https://support2.giffgaff.com/app/ask/Calls-texts-and-data/Calls-texts-arent-working/form/
Agents will respond within 24hrs.
Check for reply from agents using link below
https://giffgaff.com/support/questions