Hopefully I was looking at your edit in the right place, in which the timings are removed completely, apart from mentioning the days of the week. I support that approach, the edit makes the article a lot cleaner. Quick question though, has it ceased to be a table? If so, the ‘table’ wording needs rephrased.
@h_henna Just wondering why the article has two competing change of mind, return time frames, 21 Calender days and 14 working days? The 14 day mention is unnecessary.
I know you and the team like information to be consistent and a good example of how information differs is this:-
How do I return my phone if I change my mind?
It’s easy to return your new phone if it’s not for you. You’ve got 21 days from when your phone arrives to change your mind.
In simple terms the 21 days return, that giffgaff offers is more generous than the consumer regulation provides for, when buying online (14 days, not 14 working days)
The 14 working days mentioned can lead to uncertainty due to Bank Holidays varying in the four parts of the UK. For example St Andrew’s day is observed in Scotland but not here in England.
Having the uniformity of 21 calendar days overcomes any perceived uncertainty.