giffgaff blocked for fraud

softsorter

My Goody Bag payment was rejected last night by Lloyds Bank ? contacted the Bank and they put me through to the Fraud Dept, they said giffgaff as a Merchant has been placed on a blocked list due to the amount of Fraud involving payments to giffgaff, what the hecks going on ?

benjamin567

softsorter There have been a lot of scamming attempts recently by people claiming to be giffgaff, but it is just as bad as with all companies.

natty88

softsorter i would suggest you inquire about it with agents here please

https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/d/23688816-keeping-your-giffgaff-account-and-personal-details-secure

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd

Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email

jpwrr17

softsorter this is worrying

harrrrrry

softsorter

Do you have a paypal account? If you do, its unlikely that Lloyds would have blocked paypal. So I’d expect you would be able to buy a manual goodybag through paypal, even if the paypal is funded through Lloyds Bank.

However, giffgaff would still appear as part of the paypal transaction ID, so it’s possible Lloyds might have programmed a block on that too.

If that’s the case, then only a different bank, or a shop giffgaff voucher, would be possible. And if you’re using a voucher for the payment, take care to buy a goodybag (43430 option 2) not credit.

softsorter

No time limit for giffgaff to be unblocked by the bank they tell me, so no Goody bag gone through at the moment.

softsorter

natty88 not a problem with my account, giffgaff as a merchant is blocked, messaged a agent. thx

wanda97

natty88 Thank you for your helpful links ❤

natty88

softsorter your very welcome happy to help out hopefully you get sorted out shortly enjoy your morning stay safe :-)

benjamin567

softsorter Keep us posted 👍️

he22ie

Have you tried a credit card? We use that method and have no issues

softsorter

Your missing the point, my paypal is linked to my mastercard, and funded directly from the mastercard, its lloyds who blocked the payment to paypal, and if your with LLoyds then giffgaff is now at the moment a blocked merchant. If your with another company then at present you may or not be affected, but all Lloyds customers will from today have that issue.

benjamin567

softsorter

It has been reported and it is being looked into 👍️

harrrrrry

softsorter my paypal is linked to my mastercard

And did you have paypal set as your recurring goodybag payment method? That wasn’t clear from the opening post, which didn’t mention paypal and theefore implied that your goodybag was funded directly from a card issued by Lloyds

The two things are not the same, and therefore aren’t necessarily both blocked.

softsorter

I won’t know now till the end of this month when my Goody Bag is due if giffgaff is still a banned merchant with Lloyds Bank

benjamin567

softsorter Have you raised this issue with an agent?

datdad

softsorter
Hi there my experience for what it’s worth is that I’ve just bought a Goodybag using a Lloyd’s card , now had a giffgaff email confirmation & the Lloyd’s card account shows the charge as pending which regularly happens. But no queued Goodybag yet on the giffgaff account.
We shall see.
My conclusion then in my own circumstances that Lloyd’s is not banning giffgaff on my account so far.
While that experience doesn’t help your own situation it seems to indicate that Lloyd’s has not banned giffgaff entirely for all.
I wonder it it’s worth getting onto the Lloyd’s fraud or complaints team to raise the issue since superficially the idea that a major bank should declare a phone service provider a fraud sounds odd. It could be for examples that the Lloyd’s operator is incorrect. All the best let us know how you get on .

benjamin567

datdad Exactly, giffgaff have looked into it and there are no issues.

It sounds like someone at Lloyd’s is giving dodgy information…they would never just ban a company with 2.5 million members like that.

softsorter

benjamin567
Not bad information just the card payment didn’t go through, this was lloyds Fraud Dept, this may have been resolved now since the transaction was refused on the 28th June, but it wasn’t all Lloyds cards just credit cards at the time.