curtissss8
Hi First check your address is right here
https://giffgaff.com/profile/details
Sims are sent out first class delivery and take 3-5 days for delivery in the post, There is no way to track the sims and Sometimes the sims do get lost in the post as they are in a very small package and there may be a delay in the post now because of the coronavirus,You can order a new sim card again here
https://giffgaff.com/orders/mgm
But If you have placed a SIM order and your address is right and find that it has not arrived after 3-5 days, you should contact an Agent and ask why, You will get a response within 24 hours
https://support2.giffgaff.com/app/ask/Getting-Started/My-SIM-hasnt-arrived/form/
If you need a sim Urgently Some shops/supermarkets ie Tesco, Sainsburys, Poundland now stock giffgaff sim cards for a small fee of around £1, so check around your Town/City for a faster way to get a sim card or visit this link and post a comment and ask giffgaff members for a fast sim delivery, most will send with a first class stamp for free!
https://community.giffgaff.com/d/33079526-need-a-sim-posting-urgently-first-class-or-hand-delivered-2020
