Goody bag Europe

poppy868

I should have bought a larger data allowance on my last auto renew as going on holiday. When I run out of data 2 weeks before the renewal date will auto renew work at that point in Europe? Also is there a limit on how much data you can use whilst roaming and is it according to time away or per renewal please? Thanks!

danhamman

20GB limit of roaming data on any goodybag.
You can still manually start a goodybag earlier if you have run out of data (I would avoid the £25 goodybag)
63 day maximum roaming in any 4 month period.

poppy868

benjamin567

poppy868

poppy868 When I run out of data 2 weeks before the renewal date will auto renew work at that point in Europe?

Yes, you will be able to start a new goodybag when the current one falls below 100MB of data.

However, there is a limit of 20GB a month when in the EU…so if you are on the £20 or £25 goodybag then you will have to wait for it to expire before you can start a new one.

eddiehk6

poppy868

It will not renew automatically if you run out of data.

You can however start a queued goodybag early when you have less than 100MB remaining on your current one.

Keep using your current goodybag normally, then if / when you reach the threshold:

Go to your dashboard
Select the option to Start my next goodybag now

Or call 43430, press option 2 and follow the directions to start the queued goodybag early. It’s recommended to reboot your phone to force the new goodybag to kick in.

Note you will lose the remaining data allowance on your current goodybag if you choose to do this, and the new goodybag will expire one calendar month from the day it starts.

Please be aware of the following roaming guidance as per the fair usage guidelines

You are permitted to roam in the EU with your goodybag for up to 63 days in a 4 month period
The £20 and £25 goodybags have a 20GB roaming limit in the EU, after which you will be charged at 0.36 pence per MB

lenawal

benjamin567 that’s great to know they also work in the EU. Where can I find more details about goodybags in the EU?

benjamin567

lenawal Find out more here: https://www.giffgaff.com/roaming-charges

And here: https://www.giffgaff.com/help/articles/usingyourmobileabroad