Carnt top up

betha99796

Am trying to top up and it says there is a problem with my card, I need to top up ASAP for work
thanks

gizmo420

Hi for card payment issues
Please can you firstly try deleting all your credit/debit card details, and also try using another browser e.g. Internet Explorer, Google Chrome, Mozilla Firefox and clearing cache-cookies history, Then try again, because that can help to resolve things in most cases

http://community.giffgaff.com/t5/Learn-giffgaff-Top-Tips/Credit-Debit-card-Issues/td-p/3621481

If still having problems contact an agent as they might of flagged the card for security precautions and which no amount of cache clearing, cookie deleting etc. Alert the agents and they can help clear the flag.

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-Paypal-payments/form/

It can take up to 24hours to get a reply but it usually quicker than that.

You could buy a o2 voucher from a shop and top up here a faster way, if you need a goodybag you would need to buy a bag from the air time online

https://giffgaff.com/buy/redeem

natty88

betha99796 try another browser like Firefox dolphin puffing edge internet explorer safari or opera mini and see if works then via here please https://giffgaff.com/buy

If still don’t work inquire with agents about it here please

Agents as it’s account related

welcome to help and support

please inquire with agents here

https://support2.giffgaff.com/app/ask/Top-up-balances-and-goodybags/Credit-debit-card-or-PayPal-overcharging/form/

allow up to a maximum of 24hrs for replies although usual time frame is 3to5 hrs

replies will show here when logged into your account

https://giffgaff.com/support/questions

Agents start work at 8am until 11pm Monday to Friday and 8am to ten pm Saturday and Sunday