Worried that my refurb phone isn't coming

stephensonlia

Hi there,

I ordered a refurbished phone a couple of days ago. I received a confirmation of the loan, however the order status itself is still processing and I'm waiting for a delivery confirmation. Am I being impatient and is this normal or is there a fault going on somewhere? I'm quite new to giffgaff so it feels strange not being able to call someone up to ask them for help.

Thanks!

danhamman

Sounds like you didn’t actually buy the phone? You just applied for finance (which was accepted)
Now you need to use that finance arrangement to pay for the handset.

stephensonlia

natty88

stephensonlia check your emails including spam and junk ones for any from rate setters if approved for loan to purchase phone use link in email to confirm order again only after that will phone be released for dispatch to your UK address

stephensonlia

danhamman The money for the loan has come out of my account and on my giffgaff account there’s order details and the order has been placed but it’s processing? So confused!

stephensonlia

natty88 I’ve found the link, but it’s now asking me to do the process again. And the money has already come out of my account..?

danhamman

stephensonlia The money for the loan has come out of my account and on my giffgaff account there’s order details and the order has been placed but it’s processing? So confused!

But did you buy the handset from giffgaff - the initial loan application fee will indeed have been taken

stephensonlia

danhamman I thought I did.. And the phone is on my account. Am I just being impatient?

stephensonlia

danhamman Do you think it’s worth me ordering another phone?

danhamman

Perhaps, but should be next working day delivery on any purchase completed before 10pm

stephensonlia

danhamman I just tried to order another phone and and the loan was declined. Very confused!

danhamman

Speak to an agent for account issues:
https://support2.giffgaff.com/app/ask

Check for replies here:
https://giffgaff.com/support/questions

Please allow the agent 24 hours to respond to your query.

stephensonlia

danhamman Thank you very much for your help!

danhamman

I wouldn’t do that - you can only have one loan agreement in place.

stephensonlia

So now just try and be patient while I wait for an agent to respond?

danhamman

stephensonlia So now just try and be patient while I wait for an agent to respond?

Correct.