Goodybag

leann69488

Hi, can you please tell me how to disable automatic goodybag monthly renewal?
Thank you.

natty88

leann69488 head here switch recur of and auto top ups and delete card details out then click save my details https://giffgaff.com/profile/payment-details

fay2020

leann69488 hi there
Go to this link
https://www.giffgaff.com/dashboard

leann69488

natty88
Thank you. I have removed my card details but couldn’t find anything to click and choose to disable renewal. Will that be enough?

natty88

leann69488 Does it not show this option in the payment details link
And switch recurring goodybags of. Click the open box on both and Untick then save

leann69488

natty88
No it doesn't have that line but my confirmation email says that auto renewal is enabled

leann69488

natty88

leann69488 could be because of lock out time as would usually show if you had recurring goodybags. Try here and see

change recurring payments
welcome to help and support Please check link below

to change recurring goodybags

https://www.giffgaff.com/help/articles/change-my-recurring-goodybag

leann69488

natty88 I feel like a pain but no, still no options

natty88

leann69488 Try after midnight or in morning.as recur options can vanish during the update of any recurring.goodybags members need daily it can happen anytime from 9pm to midnight

sloz

leann69488
Hiv, the account you’re logged into now doesn’t have an active sim linked to it

Is your giffgaff sim working?
Text the word NAME to 43430 to receive confirmation of your correct username

Or look on the email received from giffgaff, the correct username will be mentioned within the top right corner of that email

leann69488

sloz I won’t necessarily be activating the SIM as it was just the phone I wanted. Will this stop auto renewal or not do you think?

sloz

leann69488
Ah right, if you haven’t actually activated the sim,
Nothing needs to be cancelled

Just remove your debit card details here
Http://giffgaff.com/profile/payment-details

The goodybag is permanently pre loaded on your account, so if you ever want to try giffgaff.s services out, activate the sim on your account and you’ll have a goodybag to use for a month

leann69488

sloz Great. Thank you!