Was my phone remotely accessed?

td2

Late last night my phone started to behave strangely. It was like someone had remotely accessed my phone. It had selected my banking app and I could see the password numbers being filled in, saying it was incorrect and then it would try again. This all happened without me touching the screen. It then linked to my banks website and I watched while individual words were selected and copied. I kept trying to exit but it wouldn’t let me, it kept bringing it back up. I then switched off the Wi-Fi and mobile data and my phone went back to normal, I was able to use it as normal.
I rang my bank this morning but luckily my account was still locked.
Do things like this happen often?
What can I do to prevent it?
Thank you

i_am_sy

td2

No that wouldn’t generally be possible, and if some had access to your phone there would be far easier methods that would successfully get into your bank account.

It sounds like there may have been a few drops of moisture on the screen with may have caused the touchscreen to register random touches. This would be the most common cause of something like this.

If you still require assistance, please let me know by clicking Reply below my message.

-Sy

oliver1988

td2

Hi,

If you take a look at the link below it gives you advice on signs that your phone has been hacked. As already mentioned, a reset would probably be a good idea to be on the safe side

https://www.techlicious.com/tip/how-to-tell-if-your-phone-has-been-hacked/

Hope this helps!

farnis

td2

Its almost certain someone has accessed your phone remotely. I would do a factory reset and start again but back up your contacts, photos and videos first of course.

rosenzz

td2
Dont think it is possible for someone to remotely take ovrer your phone

Was there any moisture around the phone or inside the phone when this happened as this can cause the issues described

richybhoy36

td2 If I were you I think I would be changing my passwords just to make sure!

kerrieanne

td2 any anti virus software installed on your phone

sdcurry

Hello td2,
I think the best thing would be to do a factory reset.. A pain I know, but given what you’ve described might be the best course..

msmon55

oliver1988 wow that was interesting! Thanks for sharing.

td2

rosenzz Thanks for your reply. As far as I was aware there was nothing near my phone, I just had it in the living room. I had also been told a new screen cover or if it was somewhere hot then that could affect it, but none of these things were applicable.
It was all very strange and definitely had me on edge as it was my banking app. Hopefully it’s more a hardware issue than security.

rosenzz

alexmgg2

td2 Thanks for your reply. As far as I was aware there was nothing near my phone, I just had it in the living room. I had also been told a new screen cover or if it was somewhere hot then that could affect it, but none of these things were applicable.
It was all very strange and definitely had me on edge as it was my banking app. Hopefully it’s more a hardware issue than security.

Have you installed many apps, especially from non mainstream sources? This could possibly be a virus / trojan attack. It might be an idea to do a full scan with an anti-virus app - I use Kaspersky, but several other good, free ones are available, such as Eset, AVG, Norton, Bitdefender, Sophos, Malwarebytes, etc.

Good luck!