No service

kellywaggitt27

I clicked on a link send to my by who I believed was giffgaff that said if I didn’t click on I will have no service as once typing details in ive had no service I’ve cancelled my bank card so they can’t take funds but what do I do about my exciting number now I have no way of contact i recently lost my partner and have things to sort out regarding bills and funeral arrangements and no one can get intouch

natty88

kellywaggitt27

It’s a SCAM message

Please don’t click any links!

I have tagged this @report_phishing so a giffgaff Educator
will make contact with you shortly via Private message to discuss this with you, they will also comment on this Forum Thread too. Their message to you will show when you goto your private messages, which you can check via clicking your avatar on your profile by clicking your username

Please forward the text message you have received to 7726. You will not be charged for reporting these texts.

Any genuine link sent by giffgaff will have a giff.ly or giffgaff.com type link contained within the text.

So that they can help you to secure your Account

you need to Contact giffgaff Agents and report this using the link below:
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

I also recommend that you also have a read of the following about How To Keep Your Account and Information Secure : https://community.giffgaff.com/d/23688816-keeping-your-giffgaff-account-and-personal-details-secure

Might be a good idea to change your giffgaff password:
https://giffgaff.com/profile/details#passwd

Also think about changing the email associated to your giffgaff account:
https://giffgaff.com/profile/details#email

If you suspect your bank details may have been compromised as a result, alert your bank as soon as possible.

If you’ve fill in any personally details please follow the email and password changes and notify bank

clikasarus

kellywaggitt27

Welcome to giffgaff and the community

This is advice that giffgaff give on these scams

AND DON’T CLIK ON ANY LINKS !!!

If you feel as if your account has potentially been compromised

And you have received phishing/smishing emails and texts please follow the following information-:

Change the password to your giffgaff account ⬇️

https://giffgaff.com/profile/details#passwd

Change your email associated to your giffgaff account ⬇️

-https://giffgaff.com/profile/details#email

Let us know about the account compromise via the agents on this link ⬇️

https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/
Account-misuse-and-security…

Alert your bank for possible unauthorised account debits and to change text alerts messages

Any genuine link sent by giffgaff will have either a giff.ly or giffgaff.com type link contained within the text.

Please forward the text message you have received to 7726. You will not be charged for reporting smishing texts to 7726

Change passwords/emails on any other accounts outside of giffgaff that might have the same login information

Let us know if you have received a text saying that a SIM swap is about to be performed

I have removed the phishing Report link as it is already been posted just to give the educators a bit of breathing space

I hope this has been helpful

kellywaggitt27

natty88 omg!! I contacted my bank straight away as I felt something wasn’t right I’m new to all this and not to sure what I’m doing

natty88

kellywaggitt27 hopefully bank sorts it and blocks payments sorry you’ve been scammed the educators will.help as m much as they can to get number reinstated as will agents please don’t worry to much you’ve done the right things by changing passwords and notifying banks

kellywaggitt27

What the avatar? To click on

natty88

kellywaggitt27 when you click your username you’ll see posts top middle click that you’ll see private discussing click that and you can view private messages sent by educators they may also post a direct link on forums for you to click

Example in picture

kellywaggitt27

👍thnx

natty88

kellywaggitt27 your very welcome happy to help out enjoy your evening im of for few hrs sleep take care stay safe :-)

dez_d

Hi @kellywaggitt27

Dez here from the giffgaff community team.

Thanks for posting on the community. Unfortunately, there will always be fraudsters and scammers out there who try to trick people into giving away personal information.

We want to make sure you stay safe online and keep your giffgaff account secure.

Please don’t click on any links in any email or text message you’re not sure of. Genuine links from giffgaff will only ever begin with giff.ly or giffgaff.com. When in doubt, it is always better to just type giffgaff.com into your browser and access your account that way.

Smishing texts (like the one you have received) look like they have come from legitimate companies, such as giffgaff, with a link to a page that looks like the official website asking for ‘verification’. These pages ask for personal details that can include things like your username, password, full name, address, banking card information and security questions.

If you have clicked on or submitted any details or you believe your giffgaff account may have been compromised, please follow the steps below:

• Please raise a case with an agent so they can assist you further with securing your account. You can do this here: https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Account-misuse-and-security-issues/form/

• Please change the password on any accounts that you believe may have been compromised, for your giffgaff account you can do this here: https://www.giffgaff.com/profile/details#passwd (Please use a different, strong password for every account you access. A password manager such as 1Password or LastPass is also recommended)

• If you have an active SIM, please forward the received text message to 7726. You will not be charged for reporting smishing texts to 7726.

I will be sending you a Private message which can be read from your profile page via your avatar. If you can respond to that message it would be superb.

Cheers,
Dez
giffgaff community team