Internet problem

sharo63564

Hi before I top up I’m wondering why I can’t connect to games it keeps saying no internet connection and I always top up £20/25

natty88

sharo63564

service’s

welcome to help and support

can you please check your full postcode here for any network issues

https://giffgaff.com/coverage-and-service

Remember it’s updated hourly so may not of shown last time your checked it

if shows none please
try a manual roam as explained here

https://giffgaff.com/help/articles/how-to-perform-a-manual-roam

or try a soft reset by holding down the power button and volume up and down button at same time until phone reboots it’s self

or try switching to 3g only via network settings often improves signal again leave ten minutes and switch back to 4g
also try switching airplane flight mode on and off a few times to update network again

Double check data is switched on and settings are correctly entered as shown in the guide
settings
welcome to help and support Please check the information and links here
,

check you have the settings as shown here

https://giffgaff.com/help/articles/internet-apn-settings-guide

or here

https://community.giffgaff.com/t5/learn-giffgaff-top-tips/newbie-quick-internet-guide/m-p/2066679

Or manual settings could you try this guide via your mobile data settings an select add new apn or edit a prestored one EG 02 then enter these Connection Name: giffgaff
APN: giffgaff.com
Proxy: Not set
Port: Not Set
Username: giffgaff
Password: [leave blank]
Server: Not set
MMSC: http://mmsc.mediamessaging.co.uk:8002
MMS proxy: 82.132.254.1
MMS port: 8080
MCC: 234
MNC: 10
Authentication Type:“PAP or CHAP”
APN type: default,supl,mms
APN protocol: IPv4
APN roaming protocol: IPv4
Bearer: Unspecified
MVNO type: IMSI
MVNO value: 23410x also remember to click save once you have entered these setting an restart phone

benjamin567

sharo63564 Did you top-up £20/£25 or did you buy a £20/£25 goodybag?

sharo63564

No it was a goody bag and even when it’s got the full amount of internet still can’t get the games loaded

sloz

sharo63564
Hi, which phone do you have?
Which games aren’t working?

sharo63564

sloz
its an iPhone 6s and the candy crush games I’ve tried logging in with Facebook and with my email account and it just keeps saying problem with internet connection

sloz

sharo63564
Do you see a giffgaff or O2-UK logo next to the signal dots?

Do you see a connection symbol
(3G, 4G, H, E, gprs)
And if you switch to 3G from 4G it still fails to connect?

Complete these steps/checks, wait a few minutes after each step and try a connection
Go to
Settings
Mobile data
Mobile data options
Voice and data
And tick 3G

Where it says
Use mobile data for
Check that all buttons are switched to on

Go to
Settings
General
Profiles
And remove any vpn and data profiles
(go to the next step if you don’t see a profiles tab)

(be aware this will erase your saved wifi passwords, it won’t erase or affect anything else)
Go to
Settings
General
Reset
And click reset network settings
The phone will switch off and restart automatically in a few minutes

(extra step if you have a O2-UK logo rather than a giffgaff logo)
Install this profile via safari with wifi
https://www.giffgaff.com/iphone-app/giffgaff-apn-settings.mobileconfig

Switch on airplane mode and switch off

Now try and connect to a Web page via safari

(if data doesn’t work after switching to 3G, but starts working after completing another step, switch to 4G to see if data also works with that)

katiehayward1997

https://giffgaff.com/coverage-and-service