Help

bonim65

hello, I recharged 10 pounds for my promotion and after an hour I received a message saying that my balance is zero and now I don't have internet and calls. why ? Ps:the promoziome was renewed on the 26th but today I have recharged someone who can help me?

i_am_sy

bonim65

Hi there it seems you've topped up with credit rather than a goodybag. When using credit data is charged at 5p/MB so just 200MB would have used the full £10 worth.

Please in the future make sure that you purchase a goodybag rather than credit, it is a £10 goodybag that lasts for one month and includes 6Gb data, unlimited calls and texts.

On this occasion please contact an agent and let them know you brought credit by mistake and not a goodybag, they should be able to swap it over for you. They will take upto 24 hours to respond.

If you still require assistance, please let me know by clicking Reply below my message.

-Sy

clikasarus

bonim65

welcome to giffgaff and the community

did you buy a goodybag?

as that is different from just toping up you can check your order here ⬇️
  https://www.giffgaff.com/orders/history

If not then you can buy a goodybag from here ⬇️
  https://www.giffgaff.com/sim-only-plans

otherwise pay as you go rates apply

Calls: 25p/minute

Texas: 10p each

Picture messages: 30p each

Total pricing can be found here⬇️

https://www.giffgaff.com/pricing

I hope this helps;

flaxvert

Did your data use all of your credit?
Check your recent usage here https://giffgaff.com/profile/usage-statement

Why not consider purchasing a goodybag instead of adding credit? It comes with included minutes/texts/data and is much better value.

You can purchase a goodybag here https://www.giffgaff.com/sim-only-plans