Do you want to test our latest development?

dtuxcomp

Just a thought, could you let us know in this thread once you’ve decided who is in the trial, I don’t mean their names just that it’s been closed so anyone who is in has been contacted. I only ask because I’ve got a spare voucher that I’m holding off crediting until I know and also I’ve got airtime on my account that I will be using to queue the next goodybag, obviously if I’m part of the trial it makes sense to hold off doing either of these for now, and no that’s not a nudge to get in 😉 🙂

shabazmoqsud

sharon_a i wont be taking part i tried to cancel my goodybag so i could take part but it wont let me cancel

i will read the discussion to see what the progress is and how successful the trial is

harrrrrry

shabazmoqsud i tried to cancel my goodybag so i could take part but it wont let me cancel

That’s normal. You can’t cancel a goodybag that has already been started, only a queued goodybag.

But anyway, there’s no point doing any of the “tests” until the test period has started, and then only if/when you’re told you have been chosen for the test.

shabazmoqsud

harrrrrry harry thats not the reason my next goodybag hasnt started yet this is the message i got

sharon_a

Hi all, we are looking for you to use giffgaff as you usually would, by the way, during the preview. We may contact some of those in the preview to do something specific.

harrrrrry

shabazmoqsud

That is slightly weird.

It says “your next goodybag starts tomorrow”, and is quoting tomorrow’s date. But you should be able to cancel a queued goodybag up to 7.30pm today according to all the previously-published rules, and there’s still plenty of time for that.

I wouldn’t have thought that was anything to do with the billing preview though, because as far as we’re aware, that hasn’t yet started.

But is it a queued goodybag? If it’s a recurring goodybag, you (probably) need to turn off recurring goodybags at https://www.giffgaff.com/profile/payment-details first.

So unless somebody says differently, I’d suggest you contact an agent to find out why you can’t cancel your next

shabazmoqsud

harrrrrry harry i only queue my goodybags with voucher or credit balance. i never recur goidybags as i have no payment methods stored on my account.

harrrrrry

shabazmoqsud

I think you’d do best to post an agent question in that case, because according to the published rules you should have been able to cancel your goodybag up to 7.30pm.

But looking at the wording of the error message, and the fact that the 7.30pm deadline isn’t mentioned in the message (as it properly should have been), I’m wondering if this is a change that has been implemented but not been announced.

shabazmoqsud

harrrrrry ive asked an agent regarding why i wasnt able to cancel my queued goodybag yesterday well before it started lets see what response i get.

shabazmoqsud

harrrrrry this is reply i got from an agent

Megan from the giffgaff team
16 Jul 2020 13:58
Hi,

Megan here and I am sorry to hear about this issue that you have had with your queued goodybag and I understand that it is quite frustrating.

I have had our escalations check this out for you and they have advised tat this is an issue with our system and it is getting worked on and the issues will be resolved well before the time you want to apply another goodybag to your account.

I hope that this helps and puts your mind at ease.

Megan at the giffgaff team
https://community.giffgaff.com

Member
16 Jul 2020 11:22
hi my queued goodybag has started already thats not the issue.

i tried to cancel my queued goodybag yesterday and was not able to i thought you can cancel a queued upto 7:30pm the day before its meant to start

can you please clarify if things have changed in terms of this. ive attached a screenshot of the message i got.

for the record i dont want to cancel my goodybag i just want to know why it wouldnt let me cancel yesterday before it started.

Thanks

stephenpperry

amy_b_d I’m hoping it brings the ability in future to rebew goodybags using any airtime credit that’s left.

eg. I have £4 credit my £10 goodybag renews and takes the £4 so my card only gets charged £6

as it is the setup is really bad.

amy_b_d

Afternoon everyone! I just wanted to give you a quick update to how recruitment is looking. We had an astonishing number of you interested in taking part. From the community alone, we received 48 applicants and including those who we randomly emailed from Pioneers, we have 140 members sign up. I am absolutely blown away how willing you lovely people are to get involved. 🙂 I did say I will keep the form open to the end of the week but I am going to close it today. This gives me an extra day to go through all the applicants.

So the way we are recruiting these 40 members is to have a variety of different ways people make payments. It just means we minimise the risk of any surprises. We’re looking for 5 members who are on each goodybag or credit. We are also looking for a variety of different ways how people buy their goodybags, and top ups because we want to be able to monitor as many variants as possible. Because of that, it would be wonderful to put all of you on this preview but sadly that does mean there will be a number of you who we can’t add.

I will email the 40 members in the week starting 27th July once we can make sure we have those varieties. And I’m also taking some time off next week so if you have any questions, @sharon_a will be able to answer them for you until I get back. 🙂

bluemoonbaz

amy_b_d
Cheers Amy its great to see how many members want to help with our latest developments.

dtuxcomp

amy_b_d Hi Amy, thanks for the update 🙂

Enjoy your time off 🙂

bluemoonbaz

amy_b_d
Hi Amy any updates on this ? have the testers been chosen and contacted

sophi99010

May i sign up if i’m in Hong Kong currently?

harrrrrry

sophi99010

You can, but it may take longer for a sim to be delivered. You can activate the sim with £10 credit if you want to test the sim before leaving Hong Kong. Don’t buy a goodybag (or, don’t activate the sim until 24 hours before you depart) because the goodybag will start immediately on activation and will not pay for any service outside EU/EEA.

Phone frequencies are not the same worldwide, so if you have a phone that was intended to be used in Hong Kong, you may want to check how well it is likely to work in the UK. https://willmyphonework.net/ may help you do that.

Meanwhile, if you want to test (or use) your phone on giffgaff while in Hong Kong, here’s what you will be charged when calling from there:

As you see, those prices are substantially different from the prices you will pay when you reach UK and buy one of the goodybags at https://www.giffgaff.com/buy/goodybag. Outgoing international calls from the UK will be charged at different rates – you can check those at https://www.giffgaff.com/international

Will you be staying in the UK permanently, or going on to other places? Goodybags do work for brief visits to EU/EEA countries. We can say more if we know how long you expect to stay in each place.

harrrrrry

@amy_b_d

It looks like the 7.30pm question wasn’t answered here. Can you find out whether 7.30pm is still the cutoff time for amending recurring goodybags – or perhaps the question should be moved elsewhere to be resolved.

amy_b_d

Hi everyone. 🙂

I just wanted to let you know I’m still sending emails out to all potential participants over the next few days. Not everyone has responded to my first round of emails so until I have 40 confirmed members on the trial I’ll be able to let people know that we don’t have space to add them to the trial.

harrrrrry Can you find out whether 7.30pm is still the cutoff time for amending recurring goodybags – or perhaps the question should be moved elsewhere to be resolved.

I was also able to find this out. To amend any recurring goodybags, the cut off time is 08:58 pm. 🙂

amy_b_d

Afternoon everyone.
Sorry for being quiet recently. Emails are slowly going out at the moment. We’ve pushed the trial back just a little longer because of some changes put in place.
Regarding the question for when the goodybag cutoff time is, I’m just trying to find this out from the relevant teams, and I will get back to you once I have found out. 🙂

bluemoonbaz

Thanks for the update Amy 😀 amy_b_d