Do you want to test our latest development?

amy_b_d

Update - 16 July:

H everyone!

I just wanted to let you know that I’ve posted an update on recruitment for you to test our latest development with the charging system. We had so many of you interested in getting involved which is absolutely mindblowing - thank you all so much!

With over 140 members signed up already, I’ve closed the signup form. If you’d like to find out how we’re going to choose who is on the trial, I’ve detailed how in my most recent post. Thank you all again.

Click here to read my most recent update

Original post:

Hello everyone, I hope you are all keeping well.

We have been busy working on enhancing our charging system - the one that sits in the background making sure that when you buy something, it goes through correctly and gives you what you’ve bought. Might not sound too exciting, but the great thing about this is that it’s the foundation for building new features that you care about most.

We’ve been working on this new infrastructure for a while, and carefully monitoring it to make sure it’s fit for purpose. We think we’re at a good stage to start migrating people onto it. Before we migrate everyone to it we’d like to ask for 40 members to allow us to migrate you to it early, for a 6 week period, as a preview.

Sign up form has now been closed. Thank you all for applying to get involved.

If you’re on the preview, it will seem like nothing has changed. You can still buy your new goodybags, recur goodybags and buy credit. What it’ll mean, though, is that we can look at how things work in the background with real member usage, and make sure we’re ready for prime time. If you’re up for it, we will ask some of you to carry out additional tasks that you might not usually do, like buying a queued goodybag. In the background, we’ll continue monitoring the performance until we think we’re at a point where we can migrate everyone onto the new system.

We can’t guarantee everyone who fills in the form will be able to be on the trial, but if you’re successful, we’ll get in touch via email to confirm your participation in this preview, including terms and conditions you’ll need to agree to.

Thanks so much,
Amy

mrjeeves

amy_b_d

Signed up! 🤞

i_am_sy

amy_b_d

Cheers Amy, I’ve signed up, I’m happy to test any/all of the scenarios 😃

I will be ready to roll as my number ports back on Friday 😃

harrrrrry

amy_b_d

Signed up and ticked a couple of extras,

But there’s a test I think some of us ought to do, that’s not on your extras list – and that’s to check out the situation with https://community.giffgaff.com/d/33143630-broken-freerated-sites

To do that, the chosen members would have need to run their goodybag data and credit down to nothing, but the survey suggested such costs would be refunded, I think its important that the free rated sites do work without credit or data, but especially the agent pages, which provide the sole method of contact if a goodybag fails to renew, etc.

jesi23

amy_b_d not everyone who fills in the form will be able to be on the trial,

Hi, Amy!

I filled out the form and answered the questions. My ‘Community active’ SIM is in a data-only device, so doesn’t use texts and calls (whether on allowances or free giffgaff-to-giffgaff) but my second SIM is in a feature phone and I use a combination of PAYG, Goodybags and free giffgaff-to-giffgaff calls/texts. On the questionnaire I did say I use free giffgaff-to-giffgaff so I qualify that statement here to say that it is using my second SIM. I am prepared to use both for the trial if required if you are able to link the results. _{_🤡}

brulaw

amy_b_d

Hi Amy , it’s good to see the charging system getting some enhancement , hope it all goes well , I don’t think i’d be much use as I’m on a recurring goodybag and have been since day one , that’ll be 10 years this November 😄 .

PS , I’ve just completed the pioneers survey

dtuxcomp

amy_b_d Saw this in the FB Pioneers group first and then followed the breadcrumbs to this post, so it’s good the two are in parity, that’s something we’ve talked about before where some members who were not on FB felt left out, great to see that’s been rectified.

Have signed up and as always I’m happy to chip in with anything I can 🙂

ray2

amy_b_d Hi Amy i look forward to getting stuck in (only if i am picked 🤣 )

benjamin567

amy_b_d Just signed up 🙂

shabazmoqsud

amy_b_d one thing i would like to help in this but wanted to ask how long will this trial test last as ive already queued my next goodybag so im not sure if i will ve able to assist.

if its longer that 1 month and if no card details required as i only use vouchers than i would like to take part

stephenpperry

amy_b_d I’m hoping it brings the ability in future to rebew goodybags using any airtime credit that’s left.

eg. I have £4 credit my £10 goodybag renews and takes the £4 so my card only gets charged £6

as it is the setup is really bad.

amy_b_d

That’s awesome! Thanks, both of you. 🙂

t_will

harrrrrry That’s something worth doing, but it’s worth doing separately from this test. I believe the team is already investigating on this, and it’s something we can test with our test SIMs on our end, so no need to get in the way of this one.

For those taking part in this test, unless we ask you specifically otherwise, it’s important to use your phone as you usually would.

persco

Signed up. Could only do airtime credit ones and possibly a one off goodybag due to current situation and being like 95% WiFi dependent both at work and home/hotel

amy_b_d

jesi23 I am prepared to use both for the trial if required if you are able to link the results. 🤡

Hiya, that’s great to hear. If you have 2 accounts for different devices and you’re happy to test for both of them, can you sign up twice for both membernames? When it comes to selecting the 40 members for the trial we’ll obviously need to make sure we have a variety of members using giffgaff in different ways and include those willing to carry out different tasks too.

I’m honestly so excited by the interest from all of you who have signed up so far. Thanks so much. 🙂

jesi23

amy_b_d If you have 2 accounts for different devices and you’re happy to test for both of them, can you sign up twice for both membernames

I have done it. My husband uses a recurring Goodybag on his main phone; but he takes payback as Airtime Credit, so every once in a while he has me help him queue a Goodybag from balance, so I am used to various scenarios. I even tested ‘ask an agent’ with no Goodybag and no credit (and no WiFi) a few months back. _{_🤡}

dtuxcomp

brulaw 10 years this November

WOW !!!! Nice one, I’m just over 5 years I think and can’t imagine going anywhere else, you must have been in from the start or thereabouts 🙂

sharon_a

brulaw
Hello brulaw. The way you use giffgaff is also of interest for this preview, so if you would like to take part then do sign up.
And congratulations on the (almost) 10 years!

bluemoonbaz

dtuxcomp where some members who were not on FB felt left out, great to see that’s been rectified.

Exactly mate 👍

brulaw

dtuxcomp you must have been in from the start or thereabouts

Yep , it was the early days of giffgaff and it was one of my best decisions , hoping to be giffgaffing for a good while longer 😄 .

bluemoonbaz

Heading towardc 10 yrs on the community and used the giffgaff service a while before I entered the community with unlimited data 😀 yes it was unlimited mind you my phone was nothing compared to my s10 plus lol probably fit 8 screens in this phone
brulaw dtuxcomp

brulaw

bluemoonbaz Heading towards 10 yrs on the community
Good on ya 👍

bluemoonbaz

@amy_b_d
Signed up and ready to go if required 😃

amy_b_d

Hi everyone! We’ll be going through all the applicants this week. We are keeping the form open for more people to sign up but I’ll close it at the end of the week. Thanks for responding and sharing your interest. It’s great to see so many of you want to get involved in making the giffgaff experience eeeeeeven better for everyone. 🙂

I’ll be in touch later on this week but feel free to tag me in if you have any questions and I’ll get back to you as soon as I can.

dtuxcomp

amy_b_d @sharon_a

Just a thought, could you let us know in this thread once you’ve decided who is in the trial, I don’t mean their names just that it’s been closed so anyone who is in has been contacted. I only ask because I’ve got a spare voucher that I’m holding off crediting until I know and also I’ve got airtime on my account that I will be using to queue the next goodybag, obviously if I’m part of the trial it makes sense to hold off doing either of these for now, and no that’s not a nudge to get in 😉 🙂