Do you want to test our latest development?

brulaw

Hi Amy , it’s good to see the charging system getting some enhancement , hope it all goes well , I don’t think i’d be much use as I’m on a recurring goodybag and have been since day one , that’ll be 10 years this November 😄 .

PS , I’ve just completed the pioneers survey

dtuxcomp

brulaw 10 years this November

WOW !!!! Nice one, I’m just over 5 years I think and can’t imagine going anywhere else, you must have been in from the start or thereabouts 🙂

sharon_a

brulaw
Hello brulaw. The way you use giffgaff is also of interest for this preview, so if you would like to take part then do sign up.
And congratulations on the (almost) 10 years!

jesi23

amy_b_d If you have 2 accounts for different devices and you’re happy to test for both of them, can you sign up twice for both membernames

I have done it. My husband uses a recurring Goodybag on his main phone; but he takes payback as Airtime Credit, so every once in a while he has me help him queue a Goodybag from balance, so I am used to various scenarios. I even tested ‘ask an agent’ with no Goodybag and no credit (and no WiFi) a few months back. _{_🤡}

dtuxcomp

amy_b_d Saw this in the FB Pioneers group first and then followed the breadcrumbs to this post, so it’s good the two are in parity, that’s something we’ve talked about before where some members who were not on FB felt left out, great to see that’s been rectified.

Have signed up and as always I’m happy to chip in with anything I can 🙂

bluemoonbaz

dtuxcomp where some members who were not on FB felt left out, great to see that’s been rectified.

Exactly mate 👍

brulaw

dtuxcomp you must have been in from the start or thereabouts

Yep , it was the early days of giffgaff and it was one of my best decisions , hoping to be giffgaffing for a good while longer 😄 .

bluemoonbaz

Heading towardc 10 yrs on the community and used the giffgaff service a while before I entered the community with unlimited data 😀 yes it was unlimited mind you my phone was nothing compared to my s10 plus lol probably fit 8 screens in this phone
brulaw dtuxcomp

brulaw

bluemoonbaz Heading towards 10 yrs on the community
Good on ya 👍

bluemoonbaz

@amy_b_d
Signed up and ready to go if required 😃

ray2

amy_b_d Hi Amy i look forward to getting stuck in (only if i am picked 🤣 )

amy_b_d

Hi everyone! We’ll be going through all the applicants this week. We are keeping the form open for more people to sign up but I’ll close it at the end of the week. Thanks for responding and sharing your interest. It’s great to see so many of you want to get involved in making the giffgaff experience eeeeeeven better for everyone. 🙂

I’ll be in touch later on this week but feel free to tag me in if you have any questions and I’ll get back to you as soon as I can.

dtuxcomp

amy_b_d @sharon_a

Just a thought, could you let us know in this thread once you’ve decided who is in the trial, I don’t mean their names just that it’s been closed so anyone who is in has been contacted. I only ask because I’ve got a spare voucher that I’m holding off crediting until I know and also I’ve got airtime on my account that I will be using to queue the next goodybag, obviously if I’m part of the trial it makes sense to hold off doing either of these for now, and no that’s not a nudge to get in 😉 🙂

benjamin567

amy_b_d Just signed up 🙂

shabazmoqsud

amy_b_d one thing i would like to help in this but wanted to ask how long will this trial test last as ive already queued my next goodybag so im not sure if i will ve able to assist.

if its longer that 1 month and if no card details required as i only use vouchers than i would like to take part

sharon_a

shabazmoqsud
Hi shabazmoqsud. If you would like to sign up then please do!

We would like the preview to include members who use giffgaff in a varierty of the available ways.

shabazmoqsud

sharon_a i wont be taking part i tried to cancel my goodybag so i could take part but it wont let me cancel

i will read the discussion to see what the progress is and how successful the trial is

harrrrrry

shabazmoqsud i tried to cancel my goodybag so i could take part but it wont let me cancel

That’s normal. You can’t cancel a goodybag that has already been started, only a queued goodybag.

But anyway, there’s no point doing any of the “tests” until the test period has started, and then only if/when you’re told you have been chosen for the test.

shabazmoqsud

harrrrrry harry thats not the reason my next goodybag hasnt started yet this is the message i got

sharon_a

Hi all, we are looking for you to use giffgaff as you usually would, by the way, during the preview. We may contact some of those in the preview to do something specific.

harrrrrry

shabazmoqsud

That is slightly weird.

It says “your next goodybag starts tomorrow”, and is quoting tomorrow’s date. But you should be able to cancel a queued goodybag up to 7.30pm today according to all the previously-published rules, and there’s still plenty of time for that.

I wouldn’t have thought that was anything to do with the billing preview though, because as far as we’re aware, that hasn’t yet started.

But is it a queued goodybag? If it’s a recurring goodybag, you (probably) need to turn off recurring goodybags at https://www.giffgaff.com/profile/payment-details first.

So unless somebody says differently, I’d suggest you contact an agent to find out why you can’t cancel your next