| Service | Status |
|---|
| Voicemail service | ✅ Available |
| Voice and text services | ✅ Available |
| Emergency calls | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
Previously we were made aware of an issue that was affecting our members who were trying to connect to voicemail by dialling 443. I’m glad to let you all know that this is now resolved.
Most Recent Update - 15:57 10th July 2020
Good afternoon everyone,
Thank you for your patience while we checked this out. Our technical teams have come back to us to let us know that this issue has now been resolved. Sorry for any inconvenience this may have caused.
If you continue having issues with connecting to voicemail when dialling 443 please pop over to our Help & Support forum HERE where our fabulous helper members can take a look and give you the best advice to get you sorted.
Thanks,
Conor
Update History
Most Recent Update - 15:57 10th July 2020
Good afternoon everyone,
Thank you for your patience while we checked this out. Our technical teams have come back to us to let us know that this issue has now been resolved. Sorry for any inconvenience this may have caused.
If you continue having issues with connecting to voicemail when dialling 443 please pop over to our Help & Support forum HERE where our fabulous helper members can take a look and give you the best advice to get you sorted.
Thanks,
Conor
Update – 20:12 9th July 2020
Hi folks,
We are experiencing an issue with our voicemail service, which means some members will be unable to connect to voicemail when dialling 443. Our voice, text and all other services are working as normal, including emergency calls.
Our technical team are investigating this issue, and we will continue to update this thread as we know more.
If you happen to be experiencing an issue with any other service aside from voicemail, please pop over to our Help and Support forum where our lovely helpers can point you in the right direction. We do apologise for any inconvenience and thank you for your patience whilst we resolve this issue.
Bethany
