Unable to reset password

marks51912

After getting a giffgaff SIM for myself, I setup an account for my mother too

I have forgotten the password for her account and am currently unable to reset it

I have tried to reset it requesting a text, an email, using the mobile number, member name and email address used and receive no text reply and no email replies

I tried it withy account and I am receiving the replies as expected, but not from my mother’s account

Any assistance to reset the password would be gratefully received as I’m currently being charged every 30 days and have no was to change the account

fay2020

marks51912 hi there

If you are still haveing trouble after taking all steps
Contact an agent here
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Other/form/

Thank you
Fay

pauljohn7

marks51912

Hi Mark
If you have your mothers phone with you, Try texting the Word Password to 43430
It should reply with a giff.ly link to reset the password.

Other 43430 codes can be found at:

https://www.giffgaff.com/help/articles/guide-to-returning-texts-to-automated-texts

marks51912

fay2020
Thanks for the link, I’ve sent them a message, hope they can help

marks51912

pauljohn7
I gave it a try, but I get no reply, no text at all

I have tried it from my phone with my number and get the reply almost right away
Was able to reset my account password with no problem.
Did it so I knew what to expect

But the mother’s phone and account just doesn’t respond at all

It’s quite odd

fay2020

marks51912 you are most welcome anytime ❤🌹

pauljohn7

marks51912

Is your moms phone able to receive calls and texts from your phone?

Does dialing *100# [send] from her phone reply back with the balance?

marks51912

pauljohn7
Yes it can send and receive calls and *100# replies to say there’s a £5 balance
Just nothing from 43430 at all

marks51912

Phew I just guessed it 🙂

I’ve spent most of the day typing variations of what I was sure the password I setup the account with, only to repeatedly get a message saying too many failed attempts wait 30 minutes

Just tried on last time tonight and it only logged in, I then had to try to remember what I’d typed lol

Have it written down in a safe place now, but still strange the password reset didn’t work on her account

Thank you both for your suggestions and assistance, very much appreciated 😉