No email sent or sms

therealnerd

Trying to reset my details so I topup. Your system is not sending emails or sms so I can’t do a damn thing.

natty88

therealnerd Try another browser like Firefox dolphin puffing edge internet explorer safari or opera mini and see if allows you to top up here please https://giffgaff.com/buy

As for account details if this is not the account you want to top follow this send a free text with the word pass to 43430 allow few minutes for text back with correct username email address you registered when joined up plus a password reset link

fay2020

therealnerd hi there

Text the word NAME to 43430 to receive confirmation of the username associated with the sim

Go here
Http://giffgaff.com/support/lost-password
Click to receive the reset link by text
Input the correct username or number and click submit

You will receive a reset link within a few minutes
To eneble to change the password and log in

If you still haveing trouble
Contact an agent here
https://support2.giffgaff.com/app/ask/Account-misuse-and-security-issues/Other/form/

Thank you
Fay

jaymailsays

therealnerd
What method of payment are you using?

For a voucher simply call 43430 or go to https://www.giffgaff.com/top-up

Password reset link and verification code are two different aspects of the process.

Do you have access to this page?
https://www.giffgaff.com/profile/details

If you do, scroll down and change password by entering your existing password first, if you know it.
If not ask again for a reset link

therealnerd

In what way is that going to change the fact the system isn’t sending a reset email or a reset SMS?

natty88

therealnerd sorry had to edited post try the information on texting for reset link if still don’t work inquire with agents about it here click nearest topic to activations use box provided given full name address mobile number last time topped up by what method and how much plus any other email address you can now access they may be able to help out more

contact agents
welcome to help and support Please use this link

https://support2.giffgaff.com/app/ask/

click on nearest topic to your issue in the list shown

or click the more highlighted in blue

and use box provided and explain

the agents replies will show here when logged into your account usual time frame is 3to5 hrs but please allow a maximum of 24hrs thanks

Replies will show here when logged into your account

https://giffgaff.com/support/questions

therealnerd

1) I came here to ask an agent because you have to be logged in to do it - I am trying to reset my password so I am not logged in am I? This forum has a seperate login system.
2) Pretty bloody simple to understand the fact the system is sending neither emails nor SMS messages to reset my account <— What part of that is difficult to grasp?
3) And why are you sending me activation links? I’m trying to reset my password? I have to have an account to reset a password do I not?

natty88

therealnerd if you use that part of the link and use the box provided given the information the agents can help out its the closet topic to your issue

therealnerd

No call centre, no direct way to speak to support. Think I’ll just bin this SIM - pointless

natty88

therealnerd giffgaff is online only has been since started ten years ago sorry only agents have access to accounts we’re only members

fay2020

therealnerd I’m sorry you having problems
Please write to giffgaff here
complaints@giffgaff.com
Thank you

therealnerd

What a bright idea - write a complaint that’ll take 5 days for a reply so I can topup a SIM card right now…wow, amazing ideas to solve a problem here mind, I mean I have neither common sense or a hamster level IQ to have thought of those myself.
Dear me

sloz

therealnerd
Hi, are you not sure of your password AND username?

What date approximately did you activate your sim
(when did you join giffgaff)

Is the username similar to the one you’re logged into?

Which phone do you have?
Ate you receiving texts from other numbers?