I’m Dave, and I work on the Fraud Prevention team here at giffgaff.
Some of you may remember that in 2018, we had to suspend a few members from our service who had been using an app that was designed to use up part of their text allowance, and would then pay the member for doing so with cash, vouchers or other rewards. Unfortunately, what wasn’t made clear to the member by the app maker was that this would put them in breach of our terms and conditions, as the text messages the app sent were both automated and excessive.
This week, in addition to our regular fraud prevention work, we’ve had to enact more suspensions due to people using another, similar app. We’d like to remind anyone that if something like this sounds too good to be true, it probably is, and people won’t offer you money for nothing. In this case, the operator of this app is using it to control your device, making money from the texts that your device is sending, and passing on a fraction of it to you, while you take all the risk; in this case, suspension from giffgaff services.
This kind of activity costs the network significant amounts of money. We have to put a stop to it, otherwise we have to cover the costs, which ultimately would end up driving the price of mobile services up for everyone.
If you see an advert for a service that says that they’ll pay you for your unused allowances, bear in mind that it’s likely going to be in breach of our Terms and could lead to one of these suspensions. If you find that you have unused allowances at the end of the month, the best approach is to save money by buying a smaller goodybag that still covers your needs - because we don’t lock you in, you’re free to change to a lower plan when you need it, or one with more data if you’re expecting to use more. To make sure you’re getting the right goodybag for you, have a look at your usage statement, and see which goodybag we recommend based on your usage. If you’d rather get it by email, you just need to opt-in to marketing messages in My giffgaff.