Multiple email notifications in Private Discussion threads

harrrrrry

There’s a private discussion thread currently live, started by one of the staff, which has multiple participants.

There seems to be two problems with it:

by default, I’m getting multiple email notifications for every post. I’ve not specifically checked, but it seems that every time any one participant posts, I may be getting a notification supposedly-from every member that’s in the discussion. There are only 42 posts in the discussion, but I’m pretty sure I’ve had to delete more notifications than that.
the member name in the email subject is different from the member name in the body of the notification, which obviously can’t be right
setting the discussion to Ignoring doesn’t stop this, and setting it to Not Following isn’t even remembered as a choice

mrjeeves

Does this also happen on preview?

On the public community, reactions on PDs trigger a “posted” notification. This could explain your first bullet point.

endorphin

harrrrrry I’m getting multiple email notifications for every post.

I can vouch for that but I don’t think I was getting one per addressee but I can’t be certain.

harrrrrry

mrjeeves On the public community, reactions on PDs trigger a “posted” notification

Can the source at least be edited to say “reacted to” rather than “posted”? Though it ought to have a separate configuration option too.

mrjeeves Does this also happen on preview?

Not something I’ve tried yet. But I’ll set up a small PD later tonight and see what happens.

mrjeeves

harrrrrry Can the source at least be edited to say “reacted to” rather than “posted”? Though it ought to have a separate configuration option too.

It was a bug with the extension which has been fixed since, but just hasn’t been fixed on the community (fixed on preview, though).

harrrrrry

mrjeeves

As far as I can see, the preview is sending out a single email as expected, so that should presumably be fixed when the main site caches up with the preview.

But I’m still getting email notifications on the preview site with the dropdown set to Ignoring.

harrrrrry

endorphin I don’t think I was getting one per addressee

That was just a guess.

I didn’t stop to count them, because it wouldn’t be as simple as 4 new posts with 10 recipients would generate 40 notifications. Only the first post triggers notifications, but they could possibly be triggered for each of the recipients – so that would be 10 notifications not 40.

Anyway, if it’s already fixed in the preview, understanding the reason is fairly academic (but if it was still a problem there, it might have helped to track down the reason).

endorphin

harrrrrry That was just a guess.

I was getting more than I should have though. 😉

dtuxcomp

Yes, this has been happening for a while now, since a fix was applied for something else I think, but I have been told it’s been fixed in the preview and should trickle down to the main platform too.

It seems like for most posts you receive 3 notifications, and then each time someone reacts to a post you get another notification for that as well.

harrrrrry

Has this fix gone live on the main site yet?

There’s another bug about PD notifications reported at https://community.giffgaff.com/d/33160463-pd-notificationsemails