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jaymailsays

sloz when I’ve posted a message I get a dark overlay, and I have to reload the page to remove

I occasionally get that as well!

At least in that case, your post has been saved to the Community, so the only downside is having to refresh your browser.

In the red box scenario you have to also do that and remember to save your post, then paste and attempt posting again.

I see @guy_ow is on shift and may have an insight beyond ours.

guy_ow

jaymailsays Actually I’m afraid I don’t 🙁

The same thing has happened to me too, which was rather frustrating. Hopefully this is something the flarum update can resolve, otherwise it is going to be one for the platform team to look into a little more.

jaymailsays

guy_ow The same thing has happened to me too,

Perhaps I didn’t explain clearly enough that the red box is not conveying enough information.

The red box content needs to advise the author to save/copy their post prior to reloading or they will lose their post content.

You might remember a previous platform would usually autosave in drafts.

guy_ow

jaymailsays Sorry, should of said myself, completely understand what you mean both with the issue and the red box.

It would still be one for the platform team though I’m afraid as they have the knowledge to know what is causing it in the first instance, and possibly to change the text in the red box (not fully sure on that one though)

jaymailsays

guy_ow
For us regular posters we know how to overcome the red box. Newer members, may find it too awkward to continue and give up.

If the platform team are unaware of the problems how can they fix it?

guy_ow

jaymailsays I’m pretty sure this is something they are aware of, as it isn’t a new issue as such.

I will double check with them though to make sure.

jaymailsays

guy_ow I will double check with them though to make sure.

OK and thanks Guy, cheers for that, have a great rest of the evening.

A simple content update to the redbox, ought not to be that onerous. The redbox itself, will take some intensive efforts over time.

pw6049

jaymailsays the bane of this forum and the black screen I get as well

claire1uk

jaymailsays

I have had that happen to me on a number of occasions. Frustrating is an understatement, especially if your posting a lengthy reply. If you leave it to long, when you hit the post arrow, it won’t post and you lose all your reply.
😡

jaymailsays

claire1uk I have had that happen to me on a number of occasions. Frustrating is an understatement,

Yes it can happen a little too often at times. One tip I have found to help if contemplating a long reply, is to refresh the page prior to replying, that gives you a bit more composing time.

I noticed your other post about authoring threads and you should keep trying, don’t feel disheartened if the responses are slow, as it can often be the case a thread can be slow burning. Let your passion for the subject shine through and keep interested in the topic and see it grow.

claire1uk

jaymailsays
Thank you for such a positive response. 😄😄

killian12

claire1uk
Oh that WAS a lovely positive response. Wish there were more posters like that. I, too, saw your post on the other thread (I had posted on it myself). I check out your “funnies” (can’t remember what you call it) thread regularly, though I don’t always comment - sorry. You are appreciated - thank you. 😊

neilj51258

jaymailsays yeah it’s really annoying and does your head in when it does it

kevincunno

Hi jaymailsays nice informative post for our members who are having this problem fingers crossed I haven’t had the problem 🤞

davidevans0000

jaymailsays on a pc and get that on a regular basis.

kevincunno

Hi jaymailsays I should have kept my mouth shut the other day I have had the same problem you mentioned a few times today sadly 😞

jaymailsays

kevincunno have had the same problem you mentioned a few times today sadly

In which case it wasn’t addressed in the overnight platform update 🤒

harrrrrry

Right at the moment, I’m getting that error reproducibly on a specific thread, which is interesting because usually it’s an intermittent problem that goes away long before we get a chance to try to work out why it’s happening.

The thread is https://community.giffgaff.com/d/22259036-more-efficient-way-to-keep-helpers-in-the-loop and at the moment the index points to https://community.giffgaff.com/d/22259036-more-efficient-way-to-keep-helpers-in-the-loop/38.

Currently, all posts up to /19 can be retrieved by appending the message number to the command line
Additional posts up to 28 can be retrieved by scrolling down but attempting to scroll down to post 29 generates the Red X error
posts between 20 and 28 can’t be retrieved from the command line. But instead of the Red X I get a plain text message “An error occurred while trying to load this page”.

Possibilities:

the thread might be corrupted
control-F5 does not change anything, so it’s probably not due to cached content
but it’s a thread that’s regularly updated by staff – and was posted on a few days ago, so if the thread is corrupted it has happened very recently
in the index for Contribute, I see this against the thread:

So … it seems likely that the corruption (if that’s what it is) or whatever caused the problem happened 20 minutes ago.

Could it be that @pal2j57 is still actively editing the message, and that’s what’s causing the error?

@alex_w Any way of checking whether something different happens when staff create messages?

z201205

harrrrrry happens for me too.

alex_w

harrrrrry

This thread now appears to load correctly - suspect it was suffering from the same bug that we’ve now tracked down as being the cause of the other issues we had last night.

harrrrrry

Oh, I’ve noticed something extra.

I assumed pal2j57 was a new member of staff. But here’s what the message says, according to the member’s profile:

So … that was actually an off-topic message and probably it has been flagged to an educator and either is being or has been moved to a more appropriate place.

The member’s post list is still showing a broken pointer to the end of the “More Efficient Way…” thread so it’s broken there too. So, either the move is still in progress or did not successfully complete.

But it possibly helps get us closer to finding one of the causes of the Red X error.

jaymailsays

harrrrrry
It is a strange one, refreshing the page makes no difference.