The return of Sell my phone

persco

kashwell That’s good news. Thanks.

What’s the “the high standard” if I may ask? Heard and read some terrible experiences on here and on social media.

scottliddle25126585

@kashwell

Yes please explain as persco asks???

Best regards,
Scott.

scottliddle25126585

kashwell

Just looked at the prices offered. Pretty pitiful when you take in to account that most people use auction sites these days and can double that money. Yes there are fees but still 😢😢😢

I wonder if I put in my iPhone 11 IMEI. The prices I would be offered 🤣🤣🤣
Best Regards,
Scott.

benjamin567

mrjeeves Yikes, that looks a bit unfinished.

scottliddle25126585

benjamin567

Nothing like releasing a new program 80% finished. It’s the norm these days 🤣🤣🤣

bobrobinson

kashwell

Awww thats great news.
And good that we have a new supplier
All the best and thanks for the message.
Bob 😄

benjamin567

kashwell I saw a Sell Your Phone section on the agents page and knew something was up 😅 - glad that it is back 🙂

I do hope that phone batteries are checked properly though - poor battery health is the number 1 complaint with refurb phones on H&S. “Like New” (and any other grading) shouldn’t just refer to the physical appearance of the phone but also how it functions.

bluemoonbaz

benjamin567 I do hope that phone batteries are checked properly though - poor battery health is the number 1 complaint with refurb phones on H&S. “Like New”

Certainly is mate 👍
Robust checking before they hit the market again is a must .
these refurbs are making giffgaff look bad 👎

kathleen414

kashwell
Hiya that’s good to hear , I hope giffgaff will be offering realistic prices

isabel1066

kashwell thats great news

bluemoonbaz

kashwell
A welcome return for the membership and I hope the prices and problems with the original service are long behind us

h_henna

Hey Folks,

Thanks for sharing your thoughts, we really appreciate them.

@mrjeeves @persco I’ll raise this with the team and get back to you as soon as I have a little more information on that.

There is one thing that I can answer now.

mrjeeves Agents only work between 9 and 5? I assume the queries get forwarded to Ingram.

Yes, that is correct as they will be the best people to handle those cases.

Cheers,
Henna =] x

jaymailsays

h_henna
Good to know that members have this selling option available and back on the menu, Henna.

On this page of FAQ
https://giffgaffrecycle.com/faqs
there is this:- contact one of our delightful agents
which I am assuming is only for existing giffgaff members?

What I would suggest is that instead of the member having to click on more options on arrival there, that we instead give them the phone menu page agent link here ⬇️

https://support2.giffgaff.com/app/ask/Selling-my-phone/
at the redirect stage to ensure a better and more efficient member journey.

Edited link looks like this:-

joshpt

kashwell That’s good news. Thanks.

formulaone

Awesome news! 🙂

ta_zara

Hello kashwell that’s awesome news
Thanks

jeff_elephant

It’s good that giffgaff are concerned about supplier quality that they were willing to shut down ‘ Sell My Phone’ until higher giffgaff quality standards could be met. Hopefully the service quality will be much improved and more and more giffgaffers will choose to use this fanstastic service! Kudos giffgaff!

z201205

Cex normally give valuations for phones if people want to compare offers.

timwilliams25

kashwell

Really good news. Help the environment by recycling and make some cash at the same time too.

tito6

kashwell
That’s good news thanks for information.

dawnc59

kashwell hiya thankyou for my message ive not got no internet at the moment i have a phone to sell how do i use giff giff hotspot plz x