Thanks for sharing your thoughts, we really appreciate them.
@mrjeeves @persco I’ll raise this with the team and get back to you as soon as I have a little more information on that.
There is one thing that I can answer now.
mrjeeves Agents only work between 9 and 5? I assume the queries get forwarded to Ingram.
Yes, that is correct as they will be the best people to handle those cases.
Henna =] x