| Service | Status |
|---|
| Voice and text services | ✅ Available in Newcastle and Gateshead area |
| Data services | ✅ Available in Newcastle and Gateshead area |
| Emergency calls | ✅ Available |
| All other giffgaff services | ✅ Available |
Summary
We have been experiencing an issue with voice, text and data services in the Newcastle and Gateshead area. Our engineers have now fixed & resolved this issue.
Most Recent Update – 15:35 23rd July 2020
Hi everyone,
We’ve been experiencing an issue that has been affecting our members 2G, 3G and 4G network services in the Newcastle and Gateshead area. We are really glad to tell you that this has now been resolved.
If this is still affecting you, try restarting you phone and checking for the latest live service updates in your area by popping in your postcode over here - https://www.giffgaff.com/coverage-and-service#network
We would like to apologise to all of our members that this has affected. Your patience is always appreciated.
Dez
Update History
Most Recent Update – 15:35 23rd July 2020
Hi everyone,
We’ve been experiencing an issue that has been affecting our members 2G, 3G and 4G network services in the Newcastle and Gateshead area. We are really glad to tell you that this has now been resolved.
If this is still affecting you, try restarting you phone and checking for the latest live service updates in your area by popping in your postcode over here - https://www.giffgaff.com/coverage-and-service#network
We would like to apologise to all of our members that this has affected. Your patience is always appreciated.
Dez
Most Recent Update – 14:53 23rd July 2020
Hi everyone,
We are currently experiencing an issue with our 2G, 3G and 4G networks in the Newcastle and Gateshead area, which means if you are in this area, you may not be able to use calls, texts or data on your phone.
You can still access 999 as your phone will connect to the strongest available signal, even if it’s not giffgaff’s.
Our engineers are aware of this issue and are investigating to restore service as soon as they can. We will continue to update this thread as we have more information.
If you happen to be experiencing an issue these services in any other location, please head over to our Help and Support forum where our marvellous helpers can point you in the right direction. We apologise for any inconvenience this may be causing, and thank you for your patience whilst we resolve it.
Cheers,
Bethany
