| Service | Status |
|---|
| My giffgaff app | ✅Available |
| Community access | ✅Available |
| Calls, texts & data | ✅Available |
Summary
The my giffgaff App was unavailable to members between the times of 09:56 & 10:28 on the 24th July 2020. Immediately after a member logged in they would have seen a black screen and an error message which said “Error something went wrong”
I’m glad to let you know that this issue has now been resolved
Most Recent Update – 11:35 24 July 2020
Hi folks,
Earlier on today between 09:56 & 10:28 on the 24 July 2020, the my giffgaff app was unavailable for our members. The team has been working hard and the app is now available for all.
The tech team will continue to monitor the situation to find the root cause. Our apologies to all of our members that have been affected by this. Your patience and understanding is, as always, really appreciated.
Dez
Update History
Most Recent Update – 11:35 24 July 2020
Hi folks,
Earlier on today between 09:56 & 10:28 on the 24 July 2020, the my giffgaff app was unavailable for our members. The team has been working hard and the app is now available for all.
The tech team will continue to monitor the situation to find the root cause. Our apologies to all of our members that have been affected by this. Your patience and understanding is, as always, really appreciated.
Dez
