Summary
We’ve been carrying out some planned changes to voicemail and its menus which has been affecting the different functions and menus within our voicemail service. This will have affected members since the 5th of August 2020. We are really glad to tell you that the planned changes to voicemail have been fully completed. We’re also looking in to updating the voicemail recordings again, and we will keep this thread in place while that change is made.
Most Recent Update – 15:18 18 September 2020
Hi everyone,
We’ve been carrying out some planned changes to voicemail and its menus which has been affecting the different functions and menus within our voicemail service. This will have affected members since the 5th of August 2020. We are really glad to tell you that the planned changes to voicemail have been fully completed.
If you are having any issues with your voicemail services, please raise a Help request in our Help & Support forum and our wonderful super helpers will be able to have a look at the issue you are having.
We would like to apologize for any inconvenience this may have caused our members and we really appreciate your patience while this was being worked on.
Conor
Update history
Update 27th August 2020
Hey all,
We’ve been reviewing your feedback since the change, and we’re looking into updating the voicemail recordings again. We won’t be able to restore the original voice or system, but we’ll re-record new lines to take your feedback on board. Watch this space.
~Will
On Wednesday the 5th of August the Voicemail Systems will be changing.
An upgrade to our Voicemail systems will become active on Wednesday the 5th of August, and we will be implementing this between 00:01 and 06:00. Your voicemail will not stop working during the change over and no saved or unheard voicemails will be lost. Voicemail will still be accessed by dialling 443, but there will be new menus and some new features. I have included a full description of the new menu below.
Switching Voicemail Off / On
This has not changed.
Your voicemail is automatically switched ON when you join giffgaff.
Switch voicemail ON: Dial 1616 [SEND]
Switch voicemail OFF: Dial 1626 [SEND]
Check the status: Dial *#004# [SEND]
Note: Switching voicemail OFF disables it. This changes the way the network deals with call diverts. When you switch voicemail OFF, it stops all calls going to your voicemail. This covers all call situations which are normally diverted to voicemail (i.e. when you don’t answer a call, when you have your phone switched OFF or when you’re on another call).
Alternatively you can use the codes below too
Switch voicemail ON: Dial *004# [SEND]
Switch voicemail OFF: Dial #004# [SEND]
If you’re using the code *004# and it says “command error”
If switching ON, try to switch it OFF with #004# and then back on again with *004#.
Delaying voicemail kicking in
This has not changed.
To change the time before a call diverts to voicemail type **61*443*10*{SECONDS}# onto your keypad and press the call button.{SECONDS} will need to be replaced with the number of seconds (not the number of rings), this can be either 5, 10, 15, 20, 25, 30 (so to set voicemail to pick up after 15 seconds you would type **61*443*10*15# and press the call button).
First time accessing Voicemail?
Once you have set your PIN you will be taken to the main menu (detailed below). If you have mail to check right away pressing 2 will take you to your voicemail inbox.A PIN must be set in order to access your Voicemail, and you will not be able to gain access until the pin is set. The PIN must be set via your own number.There is no useable default PIN, but 8705 is set as a placeholder. You will not be able to use this to access your voicemail - you will need to set one - however due to this placeholder it will not be possible to set your PIN to 8705.Your PIN will remain in place indefinitely (it no longer resets after 60 days of non-use).
Listening to your messages
All you need to do to listen to your messages from your mobile is dial 443 and they will play for you. There are some options as you listen as detailed below.
Messages will remain in your inbox for 30 days before being deleted. After 30 days messages will be deleted whether or not they have been listened to.
Sending a pre-set SMS reply to a message
All you need to do is press the button (1-9) that corresponds to the message you wish to send whilst the message is playing.
Want to change your voicemail greeting?
You can do this by pressing * once you are in the voicemail system (to take you to the settings menu) and then pressing 3 which will give you the following options
Your greeting message will now remain in effect indefinitely (it will no longer be reset to default after a set time).
Need to set a new PIN?
You can do this by pressing * once you are in the voicemail system (to take you to the settings menu) and then pressing 4.
- You will be asked to enter your current PIN.
- You will then be prompted to enter a new PIN, followed by #
- you will then be prompted to enter the new PIN a second time, again followed by #
- At this point you will get a confirmation message that your new pin is active and can be used from any phone.
Your PIN will remain in place indefinitely (it no longer resets after 60 days of non-use).
*Thanks to the wonderful @jaymailsays for their help in correcting the instructions here.
Want to change how you are notified of new voicemail?
You can do this by pressing * once you are in the voicemail system (to take you to the settings menu) and then pressing 5, which will tell you what the current setting is and give you options to change it.
Some extra options for your voicemail
You can do this by pressing * once you are in the voicemail system (to take you to the settings menu) and then pressing 6.
Need to access your voicemail from another phone?
You can do this by calling your phone number from any other phone and waiting for the call to be diverted to your voicemail. While your voicemail greeting is playing you will need to press *, followed by your PIN, followed by #.If you allow the greetings message to play all the way through and go to the record message stage you will not be able to access this option and will have to try again.You will get 3 attempts to enter your PIN correctly.
Leaving voicemails, and how to re-record them.
You are able to re-record messages left in giffgaff voicemail if you are not happy with them. Whilst leaving your message you can press # which will take you into the menu where you will be given the options to hear or re-record your message. Once you are happy with your message simply hang up and it will be saved.
*Please note that you can leave a message up to 4 minutes long. Should you be silent for more than 3 seconds the message will stop recording and will be saved.
Entered wrong PIN?
If you enter the wrong pin an SMS will be sent to your number with a temporary PIN and your voicemail will be locked for 30 minutes. You will then need to reset your PIN before you can access your voicemail.
Main Settings Menu Guide
You can access the main settings menu by pressing * once you have accessed the voicemail service. If you have just set or reset your password you will be taken directly from there to the main menu.
