[Resolved] Voicemail and its menus will be changing Wednesday 5th August 2020

johnrooney80

very good update! cheers 🙋‍♂️🤸‍♂️🙏

miche22542

Thanks for the information. 👍🤗💛🌈

alexmgg2

Thanks for the useful guide. I think that the biggest improvement will be not having to reset your PIN if you don’t access your voicemail for 60 days.

Will this guide be permanently available at an easy to find location, preferably without all the “Click to reveal”?

jaymailsays

_kara_
Thanks for the great voicemail update Kara. Lots of useful information.

There is a tiny typo at:-

Leaving voicemails, and how to re-record them.

You are able to re-record messages left in giffgaff voicemail of you are not happy with them. Whilst leaving your message you can press # which will take you into the menu where you will be given the options to hear or re-record your message.Once you are happy with your message simply hang up and it will be left. saved

if replaces of
saved replaces left (optional)

dez_d

Thanks for that jaymailsays, I’ve now corrected that.
I’ve also corrected the code - **6144310*15# and wrapped it so it becomes **61*443*10*15#

charlixsparkles

Oh please bring visual voicemail to giffgaff!!!

jt_21

Thanks for the update on voicemail 👍🏼

rong42

“Your PIN will remain in place indefinitely (it no longer resets after 60 days of non-use).”

“Your greeting message will now remain in effect indefinitely (it will no longer be reset to default after a set time).”

A very long time for this change to be implemented, but thank god is finally here

ijustcantdoit

rong42 Your PIN will remain in place indefinitely (it no longer resets after 60 days of non-use).”

“Your greeting message will now remain in effect indefinitely (it will no longer be reset to default after a set time).”

A very long time for this change to be implemented, but thank god is finally here

Without a doubt 😉

bluemoonbaz

_kara_ cheers Kara 👍

jfc1951

_kara_

Thanks, good news, particularly the dropping of the 60 day reset limits.

I miss the old Voicemail guide that we used to have, setting out all the menu options, so echo the comment made by @alexmgg2 regarding making easily accessible the menu tree.

alexmgg2

dez_d I’ve also corrected the code - **614431015# and wrapped it so it becomes **614431015#

Or even to make it clearer to read:

**61*443*10*15#

jaymailsays

dez_d I’ve also corrected the code - **6144310*15# and wrapped it so it becomes **61*443*10*15#

Good spot

figment_uk

dez_d

The first instance of **61*443*10*15# should actually be **61*443*10*{SECONDS}# to fit with the explanation that follows

dez_d

Nice alexmgg2
I’ve nicked your code for that, hope you don’t mind.

alexmgg2

dez_d I’ve nicked your code for that, hope you don’t mind.

You’re very welcome! 🙂

cp3jose

_kara_ Thanks for the uodate/information 👍

cemor32

_kara_ Thanks for the update. These in depth updates are very helpful for the giffgaff community 👍

justeena1

_kara_ its a lovely information thanks

timwilliams25

Thanks for update

kevincunno

Hi there _kara_ thanks for giving us this update on the voicemail system it sounds like a big improvement 👍

chand311

Thanks _kara_ for sharing updates. giffgaff making some changes which is good.

conor_jm

Most Recent Update – 15:18 18 September 2020

Hi everyone,

We’ve been carrying out some planned changes to voicemail and its menus which has been affecting the different functions and menus within our voicemail service. This will have affected members since the 5th of August 2020. We are really glad to tell you that the planned changes to voicemail have been fully completed.

If you are having any issues with your voicemail services, please raise a Help request in our Help & Support forum and our wonderful super helpers will be able to have a look at the issue you are having.

We would like to apologize for any inconvenience this may have caused our members and we really appreciate your patience while this was being worked on.

Conor