I forgot my password for logging in. When I followed the links and requested a text reminder, I got an email instead, which redirected me back to the same forgotten password menu with instructions to text forgotten if no message.
I did this and nothing happens.
When I eventually guessed my pw successfully and went to search community I realized that there is no search box to look for the problem, either on the login page or from community or help, and it took a few minutes for the option to post a query.
Quite a few issues here I think to sort out! Not like giffgaff to be missing such fundamentals! 😱