harrrrrry But we should probably not re-use option 1 for it, because otherwise those who do actually want credit and have been in the habit of pressing 1 to use that for its intended purpose will end up in the Buy a Goodybag section.
Thanks for your support.
Perhaps I am misunderstanding your thoughts but my instinct was that the current system gives two options, you must press 1 or2 to progress. I want to abolish that menu and instead, you are adopted into the selection process, without a positive keypad action, unless or until the existing comprehensive selection menu is offered, as now, to the caller.
If the technical boffins come back and say it would take months to effect the change then a quick fix, (although not ideal) would be to turn off the voucher redemption at option 1. and re-record the announcement, along the lines of:
‘This option is not currently available please go to option 2. and make your selections there, including voucher redemption.’
For the avoidance of doubt the current existing option 2. already gives a sub menu for topping up your credit balance, with a voucher, so currently we have a duplicated action at both 1. and 2. making little sense
I should clarify that the queue a goodybag option only appears if you have a live goodybag . Without a live goodybag, only the select a goodynag becomes available.