Can I get a list of incoming calls?

daver17420

To resolve a dispute with an organisation I belong

natty88

daver17420 you could try here

full usage request

welcome to help and support Please use this link to request a full usage statement

https://support2.giffgaff.com/app/ask/GDPR-Rights-(General-Data-Protection-Regulation)/Right-to-get-copies-of-your-data/form/agents

Agents will reply within twenty four hrs Replies will show here

https://giffgaff.com/support/questions

clikasarus

daver17420

..Welcome to giffgaff and the community

All a member needs to do now is raise an agent case dependent on what they need, this information is now free.

• A member can see the basics of their last usage here ⬇️

https://www.giffgaff.com/profile/usage-statement

Not very detailed, I agree

• Members need a usage record one fast option would be ⬇️

https://support2.giffgaff.com/app/ask/My-account/Requesting-usage-records/form/

I hope this has been helpful for you;

figment_uk

giffgaff does not keep records of incoming calls or texts.

daver17420

natty88 Thanks for this, I have now asked an agent for help regarding this

natty88

daver17420 anytime happy to help out enjoy your morning stay safe :-)

mrsgrowler

daver17420
Not sure if they will be able to help as per this from the Ask an Agent page here
https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulation%29/Right-to-get-copies-of-your-data/

”We only hold outgoing calls and SMS info. If you’re searching for incoming call or SMS records or the content of each call or SMS we can’t help”

daver17420

clikasarus Thanks, I’ve now raised it with an agent

daver17420

natty88 Thanks, all the best

daver17420

mrsgrowler OK, hopefully I will get confirmation from the person who made the call. Not sure this will happen though. Thanks

daver17420

Hi All, Thanks for your help regarding my enquiry. I was informed by a giffgaff agent, that as Figment suggested they don’t keep a record of incoming calls. I’m not convinced that, that is altogether true. I’m pretty sure if the police needed that information they could get it. That said, for myself it wasn’t worth pursuing any further. I have now resolved the issue with the organisation I had the dispute with. Unfortunately it wasn’t the result I would have liked, but at least now I have some sort of closure. Thanks to all of you for assisting me

mrsgrowler

daver17420

daver17420 if the police needed that information they could get it.

Indeed they could but they would be using different legislation to obtain this information and so would be able to go to the network from which the call originated and ask them for the details; obviously something you can’t do.

And of course they would need to provide a valid reason for such a request usually accompanied by a court order.

So if the information you wanted had been required for legal reasons then you should have asked your legal team to deal with the request as, if the conditions justified it, they too might have been able to request the necessary details from a third party.

Whereas when you make a request for “usage details” you can only be given information about YOUR use of the network ie numbers you dialled.
And as by definition incoming calls to you are instigated by another person then these records do not “belong” to you but to them.

Sorry you didn’t get the outcome you wanted but glad to hear the situation is at least resolved.

usmahn123

it may be best to ask an agent about this

https://support2.giffgaff.com/app/ask/GDPR-Rights-%28General-Data-Protection-Regulation%29/Right-to-get-copies-of-your-data/
they can take 24h to reply

http://giffgaff.com/support/questions

Remember agents work from 8am until 11pm daily