Express yourself with a new Username, as a feature please.

phattgreg

Dear giffgaff, I have passed on my giffgaff account to my Dad and want to personalise it with his own username, as this is the handle I use online. I know it’s not been previously possible to change a username, but lets see this change happen. As we need a way to express ourselfs that can change with the seasons of the year or when we give our friends and family our second giffgaff sim card because the requested sim card didn’t arrive before they were travelng and it’s become their goto number forever more :0) I am Greg Sully here, so reply there as well, as I may not see the reply, as this is now my Dad’s account and he’s a bit cross that his username is phattgreg and doesent understand why I created a username for hime like mine!

natty88

phattgreg unfortunately been asked many times but as yet not possible sorry

danhamman

You can change it once, upon creation.

You can’t change it years later, as it may have lots of historical background in terms of community posts. A lot to update.

phattgreg

danhamman

Why?
Because its not an option. Sorry.

gregsully
phattgreg

maverick77_uk

phattgreg

Edit: Opps, sorry forgot to include gregsully ! 😉

Hi,

I think the problem is, is that the username is the one constant that can’t be changed - kind of the database key as it were. If your dad is really fed up with it, he could port it out to another network temporarily with a PAC code, and then port the number back into giffgaff under his own account, which would sort your problem, if slightly long-winded.

At the end of the day, giffgaff accounts and sims are free, so it is not really intended for an actual account to change hands, as there is no real reason for it to be needed (I do get that a sim didn’t arrive in time, which is why you did it!), although, in giffgaff’s defense, upon returning from the trip, your dad could then of got his own account / sim and number before he got used to your old one 😉

Cheers!

mintedgaffer

phattgreg

Create a new account for your dad, usernames are the account and as such only have 1 chance to change that at second login

djbonner07

phattgreg

Afternoon phattgreg >>>

Can I Change My giffgaff Member name / Username?

Unfortunately you cannot change a username once you have chosen one already and logged in twice without changing from the first time you activated your giffgaff account as you get a second chance to change your username but after the 2nd logging it won’t then give you the option again to change it and there would be no other chances.

If you are entitled to change it, it will appear like this:

Example:

Also, check this out: https://community.giffgaff.com/d/21604500-how-do-i-change-my-username/15

Stay Safe & Kindest Regards…

shabazmoqsud

phattgreg not gonna happen for existing members im afraid not until such a time where giffgaff change there outdated system.

jaymailsays

phattgreg @gregsully
Both these accounts are 5 or more years old and to change the membernames now is not something giffgaff allow.

However, have you updated your profiles to reflect changes in names, addresses and get your father to form his own unique password and email address?
https://www.giffgaff.com/profile/details

To conform with giffgaff Terms and Conditions, do the changes urgently as in the event of fraud, loss or theft a replacement sim or access to the number may be delayed or even blocked.

kimchi

phattgreg unfortunately that’s not possible. Maybe your dad can open a new account with a new SIM?
If this account is No longer needed the number will be recycled after 6 months anyway so there shouldn’t be a problem 🙂

gregsully

danhamman Hi thank you, I am aware of this, but hoping the oversers at giffgaff admin get to see this and might help out with this feature, as whilst its designed to prevent abuse, I also loved hearing @GavThompson presentation before the head of the Google UK did his presentation at the Marketing Expo many many years ago. As being able to express yourself with his fab story about convincing O2 to allow the creation of a network that was like no other was pure genius. But we need more than 1 chance to create a username!

mrjeeves

danhamman

It’s super easy in that respect!

The username on the community is a single field in a database which can be changed very easily.

Your entry on the main giffgaff database has a username and old username field.

It’s a simple case to update it, the question is whether all the old systems (e.g. charging system) are up for the update.

gregsully

Hello, I am the person who wrote this on behalf of my Dad! He’s still looking confused and asking me why I can’t simply change his username to something more serious. Ok less serious but unique to himself and who he is as a citizen of the world.

shabazmoqsud

mrjeeves great clearly the giffgaff systems are not up to date if they were and if its simple as you say then giffgaff wouldve allowed username changes years ago they dont for fear there archaic old systems will break.

scrupps

I agree with the OP. giffgaff need to update their system to allow a username change. It clearly is possible as they allow it once for new users anyway. They could limit it to avoid people changing constantly- say 1 change per year max, or something like that. I know I would like to change mine if I could.

cestephanou

scrupps that’s a good idea, limiting it. Would stop people just changing all the time and causing confusion/fraud