jt_21 Understand it’s probably to encourage recurring goodybags, but Recurring can be stopped at anytime?
It’s a shame we didn’t get the opportunity to discuss this as a proposal before the trial was implemented. We could almost certainly have predicted some of the possible complaints. Then we could have found a way to implement a better trial that would provide similar benefits (of encouraging regular goodybag use). That would have avoided alienating those who already regularly buy goodybags but either do not want, or cannot, set them to recur.
For example, we could instead have trialled a proportional increment based on number of recent goodybags:
- as each new goodybag starts, the dashboard software counts how many goodybags (not specifically recurring goodybags) were bought in the immediately previous 6 months:
- 4 or more goodybags could earn +4GB bonus for that month, ie a £10 goodybag gets 10GB of data
- 3 goodybags could earn +3GB, ie a £10 goodybag gets 9GB of data
- 2 goodybags could earn +2GB, ie a £10 goodybag gets 8GB of data
- 1 goodybag could earn +1GB, ie a £10 goodybag gets 7GB of data
- no previous goodybags in the 6 month period could continues to get only the basic 6GB of data
With a system like the above, everybody would get the benefit whether their goodybags were bought manually or recurring. It wouldn’t have needed a new “gold” goodybag to implement it. But it would still have achieved the objective of encouraging members to buy goodybags regularly without alienating those who want to buy their goodybags regularly but still do it manually.