£6 Goodbag Needs Urgent Review Especially in These Covid Times

kilnessi

allan1954 The bad side of Lebara https://uk.trustpilot.com/review/lebara.com?languages=en&stars=1

Umm:

Lebara 4.5

giffgaff 4.3

endorphin

kilnessi there’s something screwy there with those average scores, looking at the detail:

Lebara has a total of 71% Excellent and Great scores compared to giffgaff’s higher 78%; moreover Lebara has a higher 20% Bad score than giffgaff’s 14%! So it looks like Lebara’s Bad score tips the average score in its favour!?

isabel1066

indie11 good luck on Lebara

kilnessi

endorphin

I would guess that the total number of reviews is also factored in somewhere.

Edited to add:

Trustpilot’s explanation of how it’s calculated 😕 :

https://support.trustpilot.com/hc/en-us/articles/201748946

jeank

indie11
£6 goodybag is perfect for me and many others … if you are not happy…. you are free to leave giffgaff at anytime .. there are no tie ins … or just move to lebara … good luck which ever direction you choose ..

endorphin

kilnessi I would guess that the total number of reviews is also factored in somewhere.

So giffgaff’s score, having 3x the number of reviews is more likely to be accurate.

kilnessi

endorphin So giffgaff’s score, having 3x the number of reviews is more likely to be accurate.

It’s not that simple, apparently they factor in things like time span, frequency and averages etc!

After my previous post I found Trustpilot’s explanation (clear as mud) of how they calculate it and added it to my previous post!

endorphin

kilnessi so the overall score is based on an algorithm of their choosing. Hmm.

kilnessi

endorphin so the overall score is based on an algorithm of their choosing

Or as they put it the algorithim amongst other things is designed to give ‘less weight to old reviews and more weight to new reviews’ to better reflect ‘current customer satisfaction’ etc.

the_bookie no Payback

Payback isn’t relevant to any price comparison when the minimal qualifying requirements mean that it can easily be used to pay for a service with Lebara or any other network.

the_bookie

Hi @indie11 @endorphin

@themzbiker @jeank @allan1954
and all .

Very very poor customer service from
Lebara plus no Payback and many of
the great benefits we get at giffgaff &
being honest not worth the hazzle for
penny pinching if something maybe
going wrong though may be worth a
flutter and be okay for some thanks .

the_bookie

Morning @kilnessi

Payback is very relevant and I
wouldn’t touch Lebara & when
it comes to money .

Probably folks use Lebara for
there main sim and come in
here with there 2nd sim .

Yes and I can speak from my
own personal experience .

Which I don’t want to go into
publicly as Lebara obviously
works for some & not others

kilnessi

the_bookie Payback is very relevant

How is it relevant to price comparisons especially when the massive majority of giffgaff users do not actually receive any community payback?

pete131347

i think giffgaf is value for money special the members site where you can chat or ask for help i love it