£6 Goodbag Needs Urgent Review Especially in These Covid Times

indie11

Yes, soapbox time again.
Look at the latest from Lebara:
30 days
£5
2GB
1000 UK minutes
1000 national SMS to United Kingdom
Lebara to Lebara
Unlimited mins and unlimited SMS to United Kingdom Lebara numbers
100 International mins to 41 countries
1000 UK texts
The £6 Goodbag is no longer competitive, most mobile and broadband providers are helping in these Covid times by giving generous if not unlimited GB, what’s happened to giffgaff, ‘for the people by the people’

endorphin

indie11 you’re not the first to ask for more recently: https://community.giffgaff.com/d/33153201-more-generous-small-goody-bags https://community.giffgaff.com/d/33152696-will-giffgaff-offer-more-competitive-bundles https://community.giffgaff.com/d/33152156-smarty-unlimited-deal

peterhall0012

indie11 £6 goody bag awesome value

wagstaffes

indie11 I agree, and, if you order Lebara’s £5 plan via the Moneysaving Expert website, then you get unlimited minutes and texts too.
https://www.moneysavingexpert.com/mobiles/best-pay-as-you-go-sim-cards/#bestpayg

Lebara actually use giffgaff’s £6 goodybag as a comparison to show how good their £5 plan is!
https://mobile.lebara.com/gb/en/

themzbiker

indie11

Nothing wrong with the £6 goodybag in my opinion great value for money

giffgaff don’t need to keep up with other networks that’s what makes them stand out from the rest

They may do things differently but so much better & all on pay as you go

car1francis

indie11 it is fine the way it is. I got the £6 goody bag for my car tracker.

isabel1066

indie11 good luck on Lebara

jeank

indie11
£6 goodybag is perfect for me and many others … if you are not happy…. you are free to leave giffgaff at anytime .. there are no tie ins … or just move to lebara … good luck which ever direction you choose ..

shabazmoqsud

themzbiker u think increased pay as go rates forcing members to move to lowest goodybag and packages which are miles behind every other network are good and whats the incentive payback which only 1% get makes giffgaff the best. dont get me wrong i love giffgaff coz its pay as you go and the flexibility but they are far from the best and never compete always play catch up and the lowest goodybags and the members that use them also need some attention after all they are pating customers as well. apologies if i sound rude not my intention just fed up due to giffgaffs lack of respect for lowest users.
before anyone assumes im on £10 goodybag and wife on £6 goodybag and were both very happy so much so we got another family to join

allan1954

The bad side of Lebara https://uk.trustpilot.com/review/lebara.com?languages=en&stars=1

kilnessi

allan1954 The bad side of Lebara https://uk.trustpilot.com/review/lebara.com?languages=en&stars=1

Umm:

Lebara 4.5

giffgaff 4.3

endorphin

kilnessi there’s something screwy there with those average scores, looking at the detail:

Lebara has a total of 71% Excellent and Great scores compared to giffgaff’s higher 78%; moreover Lebara has a higher 20% Bad score than giffgaff’s 14%! So it looks like Lebara’s Bad score tips the average score in its favour!?

kilnessi

endorphin

I would guess that the total number of reviews is also factored in somewhere.

Edited to add:

Trustpilot’s explanation of how it’s calculated 😕 :

https://support.trustpilot.com/hc/en-us/articles/201748946

endorphin

kilnessi I would guess that the total number of reviews is also factored in somewhere.

So giffgaff’s score, having 3x the number of reviews is more likely to be accurate.

kilnessi

endorphin So giffgaff’s score, having 3x the number of reviews is more likely to be accurate.

It’s not that simple, apparently they factor in things like time span, frequency and averages etc!

After my previous post I found Trustpilot’s explanation (clear as mud) of how they calculate it and added it to my previous post!

endorphin

kilnessi so the overall score is based on an algorithm of their choosing. Hmm.

kilnessi

endorphin so the overall score is based on an algorithm of their choosing

Or as they put it the algorithim amongst other things is designed to give ‘less weight to old reviews and more weight to new reviews’ to better reflect ‘current customer satisfaction’ etc.

the_bookie no Payback

Payback isn’t relevant to any price comparison when the minimal qualifying requirements mean that it can easily be used to pay for a service with Lebara or any other network.

the_bookie

Hi @indie11 @endorphin

@themzbiker @jeank @allan1954
and all .

Very very poor customer service from
Lebara plus no Payback and many of
the great benefits we get at giffgaff &
being honest not worth the hazzle for
penny pinching if something maybe
going wrong though may be worth a
flutter and be okay for some thanks .

the_bookie

Morning @kilnessi

Payback is very relevant and I
wouldn’t touch Lebara & when
it comes to money .

Probably folks use Lebara for
there main sim and come in
here with there 2nd sim .

Yes and I can speak from my
own personal experience .

Which I don’t want to go into
publicly as Lebara obviously
works for some & not others

kilnessi

the_bookie Payback is very relevant

How is it relevant to price comparisons especially when the massive majority of giffgaff users do not actually receive any community payback?